Helpdesk

2 days ago

Pasig, National Capital Region, Philippines Unison Computer Systems Full time ₱180,000 - ₱360,000 per year

JOB HIGHLIGHTS

  • Life Insurance Coverage upon hiring.
  • Career advancement based on performance.

KEY RESPONSIBILITIES

  • Supervise, coach, and mentor helpdesk support staff to ensure consistent performance and professional growth.
  • Delegate tasks and set priorities to ensure timely resolution of user concerns.
  • Ensure that all helpdesk tickets are logged, tracked, and resolved within the agreed service level agreements (SLAs).
  • Review and escalate unresolved issues to higher-level support.
  • Maintain high standards of customer service and ensure user satisfaction.
  • Manage ticket queues and balance workloads among team members.
  • Ensure proper documentation of solutions and knowledge sharing among the team.
  • Serve as the primary point of contact between the helpdesk team and other departments or management.
  • Communicate announcements, updates, and system changes to the team and users.
  • Handle escalated or dissatisfied user issues professionally.

JOB REQUIREMENTS AND QUALIFICATIONS

  • Graduate of Associate or Bachelor's degree in technical courses.
  • Fresh graduates are welcome to apply.
  • Must be familiar with Microsoft Technology, especially MS Excel and PowerPoint.
  • Good communication skills in oral and written.
  • Can work under pressure and urgent request.
  • Diligent and proactive
  • Willing to be assigned to a shifting schedule.
  • Willing to render overtime.
  • Must be willing to be assign in Bagong Ilog, Pasig City.

Job Type: Full-time

Pay: Php18, Php18,100.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training

Application Question(s):

  • What is your expected salary?

Work Location: In person

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