Customer Service for Global Home Security Account

2 weeks ago

Cebu City, Philippines TORCH Solutions Full time

We are seeking an exceptional Customer Service Representative to join our team in Cebu Central Visayas on a full-time basis. In this role, you will be the primary point of contact for our global home security account, providing world-class customer service to our valued clients.

What you'll be doing
Answering inbound customer calls and responding to emails in a timely and professional manner
Troubleshooting customer issues and working to resolve them efficiently and effectively
Providing product information and technical support to customers
Documenting customer interactions and maintaining accurate records
Referring complex issues to the appropriate team members or departments
Contributing to continuous improvement initiatives to enhance the customer experience

What we're looking for
At least a senior high school graduate
With 1 year Customer Service Experience (not limited to BPO | working directly with customers and
providing high quality service
Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
Strong problem-solving and critical thinking skills to resolve customer issues
Fluency in both written and spoken English
A passion for delivering exceptional customer service and a commitment to professional development

If you are passionate about customer service and ready to join a dynamic, growing organisation, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards a rewarding career.

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