Operations Supervisor
2 weeks ago
POSITION TITLE: Operations Supervisor (Customer Service for Global Logistics) WORK LOCATION: Pasig City WORK SET UP: Full time | Day Shift | Hybrid SALARY: Php50k to Php60k JOB DESCRIPTION The Operations Supervisor is responsible for providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient process execution. He/She will lead the team to implement and execute the right processes to achieve productivity, timeliness, and quality success measures, enabling business growth. He/She will also monitor and assess teams’ operational methods and processes and propose improvements. This position reports to the Global Business Services – Operations Manager. KEY RESPONSIBILITIES: Operations Management -Manages and leads leaders and members in the execution of day-to-day operations based on migrated processes which include but are not limited to: -SEA Documentation and Rating -ISF-related activities (Importer Security Filing) -Possesses in-depth understanding of business and processes to effectively monitor overall performance and achieve service and operational excellence. -Develops and implements standard operational rhythm to consistently deliver service level objectives and metrics on timeliness, accuracy, quality of work, and customer satisfaction. -Sets clear and realistic goals for leaders and members and monitors team and individual performance regularly. -Advocates process documentation and standardization toward process maturity. -Drives key initiatives to facilitate process improvement and efficiency; partners with internal and external customers to implement critical actions. -Conducts root cause analysis to drive permanent issue resolution. People Management -Leads and creates a strong team culture of collaboration, ownership, agility, and resilience through regular 1:1s, team huddles, and engagement initiatives. -Identifies training and development programs for members and leaders to build a high-performing, engaged team. Stakeholder Management -Conducts monthly business and operations reviews with customers and stakeholders to discuss results and performance, issue resolution, process alignment, and standardization. -Proactively communicates updates, issues, and progress requiring immediate attention or resolution with both internal and external customers. QUALIFICATIONS: -Bachelor’s degree required; Master’s degree/MBA is a plus. -Minimum of 3 years’ relevant experience in a leadership capacity; experience in a shared service setup within logistics and/or freight forwarding is preferred. -Customer-oriented with strong ability to build relationships and interact effectively with customers at various levels. -Above-average interpersonal, communication, and presentation skills. -Strong English proficiency. -Demonstrates a Customer Service mindset and passion for service excellence. -Ability to adopt/adapt information technology effectively to enhance productivity and efficiency. -Good knowledge of the shipping business and processes. -Displays an entrepreneurial mindset and agility to get things done. -Process-driven and detail-oriented with the ability to deep dive into processes and perform root cause analysis. -Proficient in Windows and Microsoft Office.
-
Theater Operations Supervisor
3 weeks ago
Pasig, Philippines Robinsons Land Corporation Full timeJoin to apply for the Theater Operations Supervisor role at Robinsons Land Corporation The Theater Operations Supervisor is in charge of all aspects of the day-to-day supervision of cinema. They lead cinema operations to ensure and meet the customer needs and achieve revenue targets. Department : MetroEast-Cinema OperationsEmployee Type : Regular...
-
HR Operations Supervisor
2 weeks ago
Pasig, Philippines JG Summit Holdings Inc. Full timeThe HR Operations Supervisor will oversee and streamline all HR operational processes, ensuring the smooth execution of employee data management, company benefits and government benefits. This role is responsible for managing HR administration, supporting HR initiatives, and ensuring efficient delivery of HR services to employees across the organization. Key...
-
Operations Supervisor
2 weeks ago
Pasay City, Philippines New found land Full timeWe are urgently in need of OPERATIONS SUPERVISOR to be assigned at PNB Head Office – Diosdado Macapagal Boulevard, Pasay City Qualifications: Male/ Female College graduate of any course With 3-5 years of experience in operational service Computer Literate
-
Operations Supervisor
2 weeks ago
Pasay City, Philippines GREEN AND SMART MOBILITY Full timePosition Summary: - The Operations Supervisor oversees daily operational activities, ensuring smooth and efficient functioning of the transportation support services. This role is responsible for supervising the customer service and operational teams, monitoring performance, handling escalations, and implementing process improvements to meet organizational...
-
Operations Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Med-Metrix Full time ₱900,000 - ₱1,200,000 per yearXtraordinary awaits YOU at Med-MetriXOur BenefitsDay 1 HMO with 2 of your dependents covered for FREEFree Meal OnsiteMedical Cash AllowanceRice AllowanceClothing AllowancePaid Time OffTraining and Staff DevelopmentEmployee Engagement ActivitiesOpportunities for Internal MobilityJob PurposeThe Operations Supervisor is responsible for monitoring and overseeing...
-
Operations Supervisor
4 weeks ago
Cebu City, Philippines Polysphere Distribution Inc. Full timeOverview As an Operations Supervisor, you will play a crucial role in overseeing and optimizing our operational processes to ensure efficiency and productivity. Responsibilities Lead and manage a team of operations staff, providing guidance, support, and fostering a positive work environment. Monitor and analyze operational performance, identifying areas for...
-
Hotel Operations Supervisor
2 weeks ago
Iloilo City, Western Visayas, Philippines 5c7582fd-19f3-40f1-b0ed-a967a38929b2 Full time ₱1,200,000 - ₱2,400,000 per yearPOSITION TITLE: Operations SupervisorREPORTS TO: Operations Manager, Hotel Manager and General ManagerPOSITION SUMMARY:Operation Supervisor should have an excellent level of business awareness in the hotel industry who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to...
-
Japanese BPO Operations Supervisor
3 weeks ago
Quezon City, Philippines TASQ Staffing Solutions Full timeAbout the job Japanese BPO Operations Supervisor TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre‑screening interview will be conducted via phone. Position Overview: Japanese Operations Supervisor (Eastwood) Work Schedule: Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1...
-
Supervisor
4 weeks ago
Pasig, Philippines Mr. Quickie Corp Full timeJoin to apply for the Supervisor role at Mr. Quickie Corp . Supervises overall operations of management shops assigned. Ensures sales target are met. Manages budget per shop, approves cash disbursement of store related expenses within authorized budget approval. Ensures completeness of documents for reporting purposes. Ensures sufficiency and quality of...
-
Operations Supervisor
2 weeks ago
Quezon City, National Capital Region, Philippines RABG Trading Inc. Full time ₱300,000 - ₱420,000 per yearJob SummaryThe Operations Supervisor oversees daily operations to ensure efficient workflow, proper manpower allocation, and alignment of production activities with sales forecasts. This role supports smooth production, maintains quality standards, and coordinates with various departments to meet operational targets.Key ResponsibilitiesPlan and manage...
