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Quality Analyst/4 yrs in BPO Healthcare Account/Taguig Area

3 months ago

Taguig, Philippines DRM Recruitment Services Full time

Position: Quality AnalystWorking location: TaguigSalary to be discussed during interviewJob DescriptionEssential Functions/Responsibilities Provides coaching and mentoring to agents in order for them to improve on their performance andthe attainment of their metrics Ensure that appropriate knowledge tools, techniques and standards are being utilized to meetcustomer requirements and needs Performs Monitoring and provides feedback to the Management Team and to the Client Provides coaching and mentoring to analysts in order for them to improve on their performance andthe attainment of their metrics Participates and coordinates in Quality Calibration Sessions with the clients and the managementteam Adhere to all HIPAA guidelines and policies Perform other projects and duties as requiredQualifications Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college level Candidate must have one to two years of experience in healthcare account and QA role Excellent communication skills, both in written and oral Must be willing to work on a shifting schedule and work on-site in Market Market BGCExciting benefits await you Non-taxable allowance HMO Coverage upon hire Vacation Leaves up to 24 credits Sick Leave Conversion Group Accident Insurance Applicant Referral Netflix SubscriptionJob Types: Permanent, Full-timeSalary: Php30,000.00 - Php35,000.00 per monthBenefits: Additional leave Company Christmas gift Company events Employee discount Health insurance Opportunities for promotion Promotion to permanent employeeSchedule: 8 hour shift Afternoon shift Day shift Night shift Overtime Rotational shiftSupplemental pay types: 13th month salary Overtime payExperience: Quality Analyst: 1 year (Preferred) BPO: 1 year (Preferred)