Expert Training Manager

2 days ago

Cebu City, Central Visayas, Philippines beBeeStrategic Full time ₱55,000 - ₱85,000
Leading Training Programs

We are shaping the world of consumer debt collection for good.

Our solution is product-led, driven by AI and machine learning, and places customer experience at its core.

As a fully remote team of over 300 people living and working all around the world, we offer a unique opportunity to make a difference in our industry.

Key Responsibilities:
  • Training Delivery:
  • Lead and oversee all aspects of training sessions, workshops, and seminars.
  • Direct onboarding, refresher training, and specialized sessions based on feedback.
  • Assess and enhance learner performance through detailed feedback.
  • Create presentations for weekly huddles.
  • Ensure training programs thoroughly cover different channels, including voice.
  • Training Development and Evaluation:
  • Proactively identify knowledge gaps and develop strategic training programs.
  • Collaborate with Subject Matter Experts and departments to design and implement learning solutions.
  • Apply advanced instructional design theories and methods to create high-impact training materials.
  • Evaluate and refine training effectiveness using various assessment methods.
  • Track training rollouts, conduct in-depth quality audits, and implement improvements.
  • Training Administration:
  • Oversee training tickets, ensuring timely and effective responses.
  • Handle complex process-related inquiries and collaborate with departments to resolve issues.
  • Respond to on-demand requests for training reports and documentation.
  • Conduct trainer observation sessions and provide high-level feedback.
Requirements:
  • 3-5+ years of experience in training development and leadership, particularly in customer service environments.
  • Extensive experience in training across various channels, including voice.
  • Deep understanding of instructional design, training management, and program evaluation.
  • Proven ability to lead and mentor a team of training professionals.
  • Strong organizational, strategic planning, and leadership skills.

Our benefits include flexible working hours, flexible paid leave, uprise support, remote work setup, and an inclusive company culture that values diversity and equality.

Benefits Include:
  • Flexible Working Hours
  • Flexible Paid Leave
  • Uprise Support
  • Remote Work Setup
  • Inclusive Company Culture
Make a Difference:
  • Shaping the Future of Consumer Debt Collection
  • Driving Customer Experience
  • Leading Training Programs
  • Developing Strategic Solutions

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