POS Support

2 weeks ago


Surigao City, Philippines Octal Philippines Incorporated Full time
Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 2+ years of experience in POS system support
  • Strong knowledge of POS hardware, software, and networking concepts
  • Experience with troubleshooting and resolving technical issues related to POS systems
  • Familiarity with common POS systems
  • Excellent problem-solving and communication skills
  • Ability to work independently and collaboratively in a team environment
  • Customer-oriented mindset with a strong focus on delivering high-quality support and service
  • POS certification or relevant training is a plus

Job Description:

  • Perform On-site Maintenance services to clients within Metro Manila areas
  • Install service and maintain Point-of-Sales machine sets (system unit, Display unit, and scanner, and printers, Self-Checkout system), network (routers, wireless network, and modems), desktop equipment (PCs, servers, and storage units), Retail Store/Food Lockers and other technical duties
  • Perform Preventive Maintenance services or Asset information collection services such as recording of machine serial numbers. Maintenance services include HW break fix, SW operations issues, preventive maintenance, pro-active maintenance initiatives, installations, move/add/change machine
  • Resolve reported incident. If need be, escalate back to HO for assistance and for replacement Parts. Update Helpdesk System on the progress and status of the incident

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