IT Helpdesk Support Officer Level 2

Job Description:Respond and action tickets logged through our service management tool Jira and keep within our SLA'sProvide support for our Retail Point Of Sale systems and it's peripheralsWindows Desktops - All versionsWindows Servers products including but not limited to: o Server 2012 - 2022 o Exchange and O365 o Microsoft Hyper-VMicrosoft...

General Job Description: 1. Serving as the first point of contact for customers seeking technical assistance over the phone or email. 2. Performing remote troubleshooting through diagnostic techniques and pertinent questions. 3. Determining the best solution based on the issue and details provided by customers. Helpdesk Support Qualifications: 1,...

General Job Description: 1. Serving as the first point of contact for customers seeking technical assistance over the phone or email. 2. Performing remote troubleshooting through diagnostic techniques and pertinent questions. 3. Determining the best solution based on the issue and details provided by customers. Helpdesk Support Qualifications: 1,...

Job Title: IT Helpdesk (Helpdesk Technician)Client Industry: IT Services ProviderLocation: Quezon City, Philippines (Onsite)Shift and Schedule: Monday to Friday, 8-12 hours per dayPosition OverviewRecruitGo is in search of an IT Helpdesk who will be working with our client based in the UK. Our client is a managed IT services provider and in this role you...

Job Title: IT Helpdesk (Helpdesk Technician)Client Industry: IT Services ProviderLocation: Quezon City, Philippines (Onsite)Shift and Schedule: Monday to Friday, 8-12 hours per dayPosition OverviewRecruitGo is in search of an IT Helpdesk who will be working with our client based in the UK. Our client is a managed IT services provider and in this role you...

General Job Description:1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.2. Performing remote troubleshooting through diagnostic techniques and pertinent questions.3. Determining the best solution based on the issue and details provided by customers.Helpdesk Support Qualifications:1, Education: A...

Description:Duties and Responsibilities:Provide a professional and efficient customer support/service function for all Sykes Clients/Account Team across all Sykes Manila Centers to resolve their problems.MS Exchange Server administration - mailboxes, folders, distribution groups, calendaring, etc.Avaya PABX administration - authorization code access,...

Job SummaryLevel 2 Technician (Hybrid)Job DescriptionUnder indirect supervision, installs, maintains, tests, and repairs; end-user systems,conferencing AV equipment, and VOIP phones. Provides support onsite to end users. Find fixes,workarounds, and final solutions by troubleshooting issues while providing exceptional customerservice. Must be technically...

Job SummaryLevel 2 Technician (Hybrid)Job DescriptionUnder indirect supervision, installs, maintains, tests, and repairs; end-user systems,conferencing AV equipment, and VOIP phones. Provides support onsite to end users. Find fixes,workarounds, and final solutions by troubleshooting issues while providing exceptional customerservice. Must be technically...

Job Description: The successful candidate will be responsible for supporting and maintaining the desktop computing environment for the company’s offices in Manila and for remote users across the region. This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems. The successful...

Job DescriptionThe successful candidate will be responsible for supporting and maintaining the desktop computing environment for the company's offices in Manila and for remote users across the region.This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.The successful...

Job DescriptionThe successful candidate will be responsible for supporting and maintaining the desktop computing environment for the company's offices in Manila and for remote users across the region.This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.The successful...

Job Description: The successful candidate will be responsible for supporting and maintaining the desktop computing environment for the company’s offices in Manila and for remote users across the region. This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems. The successful...

Job SummaryThis role's main focus is to support all employees' by resolving any IT related issues they may come up against in their day to day roles.Job DescriptionThe IT Helpdesk Technician role is an integral part of the Operations team. This role's main focus is to support all employees' by resolving any IT related issues they may come up against in their...

About UsBSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage...

The primary function of this position is to support and maintain in-house technology equipment and IT assets. This includes monitoring business-critical systems, installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance.Qualifications RequiredEducation - A+ Certification or an...

Responsibilities: • Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems. • Handle live site incidents for Support, from report to resolution. • Troubleshoot technical issues with external customers. • Send alerts to internal and external users through Braze upon confirmed outage. • Track unresolved issues...

Responsibilities: • Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems. • Handle live site incidents for Support, from report to resolution. • Troubleshoot technical issues with external customers. • Send alerts to internal and external users through Braze upon confirmed outage. • Track unresolved issues...

Job descriptionProvide Inbound and Outbound technical support for Handheld Scanning devices.Work in 24x7 Shifts to support our customers based in US.Troubleshoot complex technical issues and do research work where as required.Work on ad-hoc projects, initiatives and other duties as assigned.Work with specific infrastructure and application...

Job descriptionProvide Inbound and Outbound technical support for Handheld Scanning devices.Work in 24x7 Shifts to support our customers based in US.Troubleshoot complex technical issues and do research work where as required.Work on ad-hoc projects, initiatives and other duties as assigned.Work with specific infrastructure and application...