Technical Customer Support Advisor

3 weeks ago

Manila, Philippines Finastra Full time
Responsibilities

The Technical Customer SupportAdvisor is responsible for executing against the client experience road map and for the ongoing management and retention of our client portfolios. This role builds strategic relationships with key client personnel and develops a thorough knowledge of the industry, our clients, and their key initiatives to identify and deliver on growth opportunities, potential cost savings and client service enhancements.

Strategically focused and responsible for client satisfaction, the Technical Customer Support Advisor is the advocate for the client both internally and externally, identifying and prioritizing key client service issues and acting when required as primary point of contact for client escalations. This role is accountable for working with business partners in a matrix environment to exceed our clientsâ expectations in managing issues through to successful resolution.

Responsibilities & Deliverables:

Your deliverables as a Technical Customer SupportAdvisor will include, but are not limited to, the following:

  • Client Management: Develop and manage key operational relationships with Clients. Support Client On-boarding activities, Manage day-to-day client interactions while identifying and prioritizing key client service issues. Delivery of operating reviews MORQBRs).
  • Account Management: Coordinate the execution of the processes enabling successful Contract Management activities associated with renewals, extensions, changes, revisions, amendments, obligations review etc. Management of the intake of new business/services requests and pricing changes as well as the client roadmap for established opportunities.
  • P&L: Achievement of professional service targets. Professional Services (PS) Opportunity identification, qualification, assessment and proposal developing pipeline of opportunities that contribute to overall PS targets.
  • Rationalization: Supports delivery of strategy for assigned Managed Service Programs to identify and eliminate high risk legacy solutions that are not aligned to core products / services.
  • Service Delivery: Manages a client interaction model that will facilitate a best in class client experience liaising between client and Peer groups (Product Mgmt., Technology, Shared Services, and Operations).
  • Risk Management: Identifies risks through client journey mapping and service gap analysis, and provides input for consideration to the line of business risk register as appropriate.
  • Client Servicing and Support of the NetCapture products based in both the US and the UK.

Required Experience:

  • University / College Degree required
  • 3 years of progressive experience in a client relationship capacity
  • Experience within the Financial industry working with high profile clients
  • Project management experience to support the successful execution of the client experience road map and delivery of projects that will support our clientsâ business

  • Customer Support Advisor

    6 days ago

    Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for aCustomer Support Advisorwho will be part of our Cambridge English Customer Support team. The job holder logs,...

  • Customer Support Advisor

    4 weeks ago

    Manila, Philippines Dyninno Group Full time

    Customer Support Advisor is the position responsible for providing customer service to the company's clients with existing reservations, assist the sales department with technical GDS procedures, and work on customer preferences and company interests. The Agent will be involved and maintain operative working team relationships with the sales department and...

  • Customer Support Advisor

    3 days ago

    Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for aCustomer Support Advisorwho will be part of our Cambridge English Customer Support team. The job holder logs,...

  • Customer Support Advisor

    3 weeks ago

    Manila, Philippines Dyninno Group Full time

    Customer Support Advisor is the position responsible for providing customer service to the company's clients with existing reservations, assist the sales department with technical GDS procedures, and work on customer preferences and company interests. The Agent will be involved and maintain operative working team relationships with the sales department and...

  • Customer Service Advisor

    3 days ago

    Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Customer Service Advisor who will be part of the Cambridge CEM Customer Support team. The role identifies,...

  • Customer Service Advisor

    7 days ago

    Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Customer Service Advisor who will be part of the Cambridge CEM Customer Support team. The role identifies,...

  • Technical Support Specialist

    4 weeks ago

    Manila, Philippines Shepherd Full time

    DescriptionJob Title: Technical Support SpecialistWorking Hours: Full-time, Mondays - Fridays, TBDLocation: RemotePay Rate: $1200 - $2000/monthAbout The RoleWe are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and...

  • Technical Support Representative

    4 weeks ago

    Manila, Philippines Five9 Inc. Full time

    Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...

  • Technical Support Analyst

    3 weeks ago

    Manila, Philippines Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

  • Technical Support Specialist

    3 weeks ago

    Philippines, Manila Shepherd Full time

    DescriptionJob Title: Technical Support SpecialistWorking Hours: Full-time, Mondays - Fridays, TBDLocation: RemotePay Rate: $1200 - $2000/monthAbout The RoleWe are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and...

  • Technical Support Representative

    3 weeks ago

    Manila, Philippines Five9 Inc. Full time

    Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...

  • Technical Support Analyst

    3 weeks ago

    Philippines, Manila Cambridge University Press & Assessment | Manila Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are recruiting for a Technical Support Analyst who will be part of our Global Technical Support team based in Manila. This team is...

  • Customer Success Associate

    3 weeks ago

    Manila, Philippines BarBooks Full time

    About BarBooks We are BarBooks, a Sydney, Australia, based legal tech company. We provide leading Practice Management Software for barristers. We are the largest provider in Australia and are rapidly expanding globally. We have helped thousands of legal professionals save time and money managing their practices so that they can focus on what they do best,...

  • Technical Sales Support

    7 days ago

    Quezon City, Metro Manila, Philippines SYSTECH LIGHTING & CONTROL INC Full time

    Qualifications: - Bachelor's degree in Electronics Engineering, Computer Engineering, or a related field. - Strong understanding of technical concepts and ability to communicate them effectively to both technical and non-technical audiences. - Excellent problem-solving skills and ability to think critically under pressure. - Outstanding interpersonal and...

  • Technical Support

    3 weeks ago

    Metro Manila / NCR, Philippines Quess Philippines Corp Full time

    Provide customer support and technical issue resolution via phone, email and other electronic mediums. Provide web-based training. Provide feedback on improvement opportunities based on current product behavior in the field. Diagnose and configure customer equipment to connect to server systems. Provide excellent customer service in all...

  • Technical Sales Support

    6 days ago

    Quezon City, Metro Manila, Philippines SYSTECH LIGHTING & CONTROL INC Full time

    Qualifications: - Bachelor's degree in Electronics Engineering, Computer Engineering, or a related field. - Strong understanding of technical concepts and ability to communicate them effectively to both technical and non-technical audiences. - Excellent problem-solving skills and ability to think critically under pressure. - Outstanding interpersonal and...

  • Customer Success Associate

    3 weeks ago

    Philippines, Manila BarBooks Full time

    About BarBooks We are BarBooks, a Sydney, Australia, based legal tech company. We provide leading Practice Management Software for barristers. We are the largest provider in Australia and are rapidly expanding globally. We have helped thousands of legal professionals save time and money managing their practices so that they can focus on what they do best,...

  • Technical Support Engineer

    3 weeks ago

    Manila, Philippines Alvaria, Inc. Full time

    From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established...

  • Technical Support and Maintenance

    3 weeks ago

    Manila, Philippines Brixio Full time

    Work Setup: REMOTE (MUST BE RESIDING IN THE PHILIPPINES)Duties and Responsibilities:Technical Support and Maintenance:Set up new PCs and printers, ensuring they adhere to organizational standardsRenew SSL/TLS certificates, monitor expiry dates, and apply renewals to secure websites and server applicationsManage VPN renewals to ensure continuous secure remote...

  • Technical Support for VOIP System

    4 weeks ago

    Manila, Philippines Vame Full time

    Vame is a leading technology company specializing in voice over IP (VOIP) systems. We are currently seeking a dedicated and talented individual to join our team as a Technical Support for our VOIP System. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation and efficient functionality...