Business Process Associate, Reinsurance

4 weeks ago

Quezon City, National Capital Region, Philippines Manulife and John Hancock Full time
The Opportunity

Join a growing team in a high-performance culture that provides leadership and technical development opportunities. Our Global Reinsurance team within our MBPS Actuarial Function supports Asia, Canada, and the U.S. with mail indexing to disbursements back-office transactions.

MBPS is a Global Shared Service Centre providing Administrative Services, Professional Services, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, and Digital Information Services to Manulife Companies around the world. Our team is headquartered in Quezon City, Philippines with approximately 6,000+ employees across Manila, Cebu, and Chengdu (China).

Key Qualities
  • You obsess about customers, listen, engage, and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes.
  • You thrive in teams, and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.
Requirements
  • At least 3 years in the current role as a Business Process Senior Analyst.
  • Meets productivity and accuracy targets in the last 6 months.
  • Above-average skills in email/letter business writing.
  • Adept in communicating via virtual platforms such as Microsoft Teams, Zoom, Google Meet.
  • Above-average communication skills, written and verbal.
  • Above-average organizational or prioritization skills to work in high-volume lanes.
  • Above-average level of attention to details.
  • Above-average problem-solving, analytical, and decision-making skills.
  • Adaptable to change.
  • A strong team player.
  • In-depth understanding of product types and plans for new business set-up and policy conversions.
  • Knowledge of how reinsurance treaty works.
  • Ability to handle and resolve complex issues and inquiries from reinsurers.
Responsibilities
  • Handle policy maintenance related to policy changes, death claim reimbursement, billing, email inquiries, and treaty block ownership.
  • Work on reinsured policies with complex administrative issues.
Our Commitment to You
  • Our mission: to be a part of making Decisions Easier and Lives Better.
  • A leadership team dedicated to your growth and success.
  • A bold ambition and set of goals to be a leader in driving transformation in our industry.
  • Our best. Every day.
About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. We are an Equal Opportunity Employer, committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the grounds protected by applicable law. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We have a hybrid working arrangement.

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