Current jobs related to Service Desk Agent - Manila, National Capital Region - Fujitsu Philippines Global Delivery Center

  • L1 Service Desk Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job Summary: IT Service Desk Agent required to handle customer inquiries, resolve technical issues, and provide excellent customer service. QUALIFICATIONS: Must possess at least a Vocational Diploma/Short Course Certificate in Computer Science/Information Technology or equivalent With BPO/SDA experience Must be amenable to work in shifting schedules Must...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Job Summary: The Service Desk Analyst is the primary point of contact for B2B users, responsible for troubleshooting end-user issues and providing customer service in line with Wipro's Service Desk objectives. The Service Desk Analyst will be responsible for: Providing primary user support and customer service Responding to queries from all...

  • Hotel Front Desk Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Hilton Manila Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Manila.Key Responsibilities:Manage all aspects of guest accommodation, including check-in and check-out tasks, online and phone reservations, and payment verification.Welcome guests upon arrival, assign rooms, and...

  • Hotel Front Desk Agent

    1 day ago

    Manila, National Capital Region, Philippines Hilton Manila Full time

    Job Title: Front Office ReceptionistJob Summary:We are seeking a skilled Guest Services Agent to serve as the first point of contact for our guests and manage all aspects of their accommodation. As a Front Desk Team Member, you will be responsible for registering guests, managing reservations, and providing information about rooms, rates, and...

  • Service Desk Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    As a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...

  • Service Desk Analyst

    4 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    As a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines LEX iSolutions Philippines Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for assessing and optimizing the performance of our end-user IT systems and software.Key Responsibilities:Testing and analyzing IT system and software performance to identify...

  • Service Desk Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Lead a team to resolve technical issues and improve service delivery. Key responsibilities include managing service desk operations, providing technical guidance, collaborating with IT teams, and analyzing metrics for improvement. The ideal candidate has 1+ years of leadership experience in service desk or desktop support, strong troubleshooting skills, and...

  • IT Service Desk

    4 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Key Responsibilities:Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and oppotunities for improvement in customer service delivery. Generate reports and insights to...

  • Service Desk Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Job Summary: Lead a team to resolve technical issues, manage service desk operations, provide technical guidance, collaborate with IT teams, analyze metrics, resolve complex issues, and ensure customer satisfaction.Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines LEX iSolutions Philippines Full time

    Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for providing exceptional IT support to our clients and personnel.Key Responsibilities:IT System Analysis: Test and analyze IT system and software performance to identify...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    The purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues. Responsibilities include primary user support, customer service, and responding to queries from all calls, portal, emails, and chats. The role also involves learning client applications and processes, following standard...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Asurion Full time

    As a Service Desk Analyst, you will provide first-level IT support to end-users, resolving incidents and fulfilling service requests in a timely and efficient manner. Provide 24/7/365 first-level IT support, working with end-users to resolve incidents and fulfill service requests. Achieve individual and team goals, including quality and...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines LEX iSolutions Philippines Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for providing exceptional IT support to our clients and personnel, ensuring that their IT systems and software are running smoothly and efficiently.Key Responsibilities:Testing...

  • IT Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is seeking an L1 Level Service Desk Analyst to join their team. This role requires excellent English communication skills and a strong understanding of software and hardware applications. **Job Summary:** We are looking for a highly skilled Service Desk Analyst to provide top-notch support to our clients. **Job Title:** Service Desk Analyst –...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    First point of contact for B2B users with Wipro Service Desk to troubleshoot end user issues.Responsibilities:Primary user support and customer service:Respond to queries from calls, portal, emails, chats.Become familiar with each client and their applications/processes.Learn fundamental operations of commonly-used software, hardware, and equipment.Follow...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Job Description: As the first point of contact for B2B users, troubleshoot end user issues with Wipro Service Desk to meet service desk objectives.Key Responsibilities:Provide primary user support and customer service by responding to queries from calls, portal, emails, and chats from clients.Be familiar with each client and their respective...

  • Associate, Service Desk

    3 weeks ago

    Manila, National Capital Region, Philippines Zendesk Full time

    Zendesk is seeking an Associate Service Desk professional to join their Manila office team. This role involves providing exceptional customer service, troubleshooting technical issues, and collaborating with a diverse team to drive business growth. Job Description As an Associate Service Desk professional, you will be the face of Zendesk's Global Service...

  • IT Service Desk Specialist

    1 month ago

    Manila, National Capital Region, Philippines Ezy Service Centre Corporation Full time

    Overview:The IT Service Desk Specialist is responsible for providing technical support to clients, ensuring the smooth operation of their IT systems and networks. This role involves troubleshooting technical issues, resolving hardware and software problems, and providing user support.Your priority will be to ensure timely and effective solutions in line with...

  • Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Provide primary user support and customer service to B2B clients, troubleshoot end-user issues, and maintain accurate service desk records. The primary contact for B2B clients calling Wipro Service Desk, this role involves: Provide primary user support and customer service to B2B clients Respond to client queries from calls, portal, emails,...

Service Desk Agent

2 months ago

Manila, National Capital Region, Philippines Fujitsu Philippines Global Delivery Center Full time

Fujitsu is the #1 IT Service Company in Japan and is ranked 7th globally. It has 80 years of rich history.

Fujitsu's Global Delivery Center in the Philippines is known as WeServ Systems International Inc. We are a subsidiary of Fujitsu Phils, Inc -- one of the country's leading ICT companies. WeServ was established in 1993 and has been operating in the Philippines for more than 27 years. In the present, we have 1500+ employees, operating 24x7, and has support services in 4 languages (Filipino, English, French, and Japanese). Our affiliation with ICT giant Fujitsu Limited Japan makes WeServ globally competent and an expert in the areas of business process, application, infrastructure, and service desk.

What you'll do:

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.Personal Development Takes ownership of own development and has a development plan in place.
What we're looking for:With at least 1-2 years of experience in Technical & Helpdesk Support gained from ICT, BPO/Call Center or Shared Services environmentHas hands on experience in Active Directory, Microsoft OS, MS Exchange, ITIL know-how and Incident Management ProcessesAble to handle Level 1 support for IT issuesCan communicate well in calls and emailsFamiliar with ITIL V3Very good problem solving skillsExcellent customer/client handling skillsWith fun, proactive and can-do attitudeAmenable to work on mid-shiftMust be on a legal working status These Promises are designed to capture the essence of what makes Fujitsu a great place to work.Work your way: We provide you with the flexibility and autonomy to work in a way that suits your needs and preferences.Achieve together: We foster a collaborative and supportive culture where we can learn from each other and achieve great things together.Trusted to transform: We empower you to make a difference and take ownership of your work.Do the right thing: We are committed to ethical and sustainable practices and encourage you to do the same.Global reach, local impact: Our global network of expertise and technology empowers you to make a meaningful difference in your local community and beyond.