Team Lead, Collection

About the Role:

Grade Level (for internal use):

10

S&P Global Corporate

The Role: Team Lead, Collections

The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

We are looking for a driven and meticulous AR team lead to join our team. This is a pivotal role where you will oversee the AR process, implement strategies to expedite collections process and manage customer queries and discrepancies. The Team Leader will be responsible for managing a team of Associate Collectors and Senior Collectors.

We are seeking candidates who are passionate about leveraging automation and GenAI technologies to drive innovation and efficiency in finance. Join our team and be at the forefront of transforming our finance capability through cutting-edge technologies and approaches.

Key Responsibilities

• Overall supervision of the collections team which includes overseeing team collections strategies, workflow assignments and performing account reviews.
• Ensuring adherence to policies and procedures related to payment, cancellation and suspension/termination of customer services
• Track and manage customer complaints and escalations
• Identify areas of improvement and implement an enhanced process that will help collectors to be more efficient and effective
• Work closely with S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency
• Managing ongoing training of Senior Collector and assisting in mutual support and knowledge sharing of the global Credit and Collections team
• Execution of special projects concerning collections as required
• Monitor performance metrics to ensure collectors are meeting agreed targets
• Establishes quality control standards and maintains and enforces them over time
• Tracks the rate of success of the entire process and continues to make adjustment when necessary
• Perform regular audits of accounts in the portfolio
• Responsible for hiring of Senior Collector and Associate Collectors

Required Skills

• Excellent verbal and written English communication. Ability to communicate courteously and proactively within all levels of the organization
• 5-8 years of experience in B2B collections environment
• Prior experience of managing a collections team
• Strong understanding of accounting principles, fair credit practices & collections regulations
• Must be able to manage employees ethically and fairly while still being firm and enforcing company rules
• Excellent training, interpersonal, problem solving, motivational and leadership skills
• Must have good critical thinking skills and exercise sound judgement
• Commitment to excellent customer service
• Ability to prioritize and manage multiple responsibilities and meet deadlines
• Advanced knowledge of MS Office Suite including Excel
• Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
• Amenable to US Hours with means of flexibility
• Amenable to work in Pasig City (Tiendesitas)
• Amenable to Hybrid Setup

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC Middle Professional Tier I (EEO Job Group)

Job ID: 303400

Posted On:

Location: Pasig City, Philippines