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Technical Team Lead
2 weeks ago
POSITION: TECHNICAL Team Lead
LOCATIONS: Hanston Square Building
(Ortigas Pasig, Between Jollibee Center and Richmonde Hotel)
SETUP: Work Onsite
Schedule: Shifting Schedule
Start Date: (Anticipated) May 13, 2024
Duties/Responsibilities:
- Leads staff involved in supporting with strong knowledge of customer systems and products/services.
- Works closely with managers and staff to assess and meet technical support goals
- Trains guides and monitors employee performance.
- Provide weekly and monthly team reports
- Provides ongoing training and coaching
- May monitor calls and exam sessions in technical support group and helpdesk to ensure proper productivity and quality
- Participates in the development, implementation, and update of technical support training
Qualifications:
- 2 to 3 years solid experience as a Technical Team Lead in a BPO industry.
- College Graduate of I.T preferrably.
- Knowledge in using Zendesk, Live Person and other Helpdesk related applications.
Job Type: Full-time
Pay: Php40, Php50,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Quarterly bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Can you start ASAP?
Education:
- Bachelor's (Required)
Experience:
- Technical Team Lead in BPO: 2 years (Required)
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