Customer Operations Associate

4 weeks ago


Manila, National Capital Region, Philippines Findicia Full time
About the Role

We are seeking a highly skilled Customer Operations Associate to join our US/APAC market team. As a key member of our Customer Success team, you will be responsible for delivering exceptional support to our customers, ensuring their seamless experience with our platform.

Key Responsibilities:

  • Develop in-depth knowledge of our software and features, and effectively communicate technical information to customers.
  • Act as the primary point of contact for clients, providing timely and effective support across various channels.
  • Conduct investigations and troubleshooting to resolve client issues, escalating complex cases to the appropriate teams when necessary.
  • Provide support and guidance to users across our customer base who utilize our platform.

Requirements:

  • Problem-solving skills: ability to identify and solve complex problems in a timely and effective manner.
  • Critical thinking: ability to analyze information and situations, and make sound decisions based on available data.
  • Great command of English: Excellent written and verbal communication skills in English.
  • Collaborative: ability to work effectively in a team environment.
  • Technical proficiency: demonstrated ability to understand technical concepts and break them down into simpler terms.

Benefits:

  • Competitive salary and bonus scheme
  • Private medical insurance
  • Paid time off and a flexible working culture
  • Opportunities for rapid career advancement
  • A dynamic and inclusive company culture
  • Access to the latest technology and tools for personal development


  • Manila, National Capital Region, Philippines Findicia Full time

    About FindiciaFindicia is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Crypto Customer Success Associate: Receive, trace, and escalate customer issues to developer teams. Act as a circuit breaker operator following checklists and procedures. Requires technical investigation and troubleshooting knowledge. Responsibilities include supporting team with issue escalation, analyzing production data, creating bug tickets, monitoring...


  • Manila, National Capital Region, Philippines Cambridge University Press & Assessment | Manila Full time

    Summary: We seek a customer-focused Operations Administrative Associate to join our team, supporting five operations teams and contributing to examination cycles. The ideal candidate has excellent communication skills, attention to detail, and experience in administration, with a flexible and willing attitude to adapt to changing working practices and hours....


  • Manila, National Capital Region, Philippines Oriental Photographix and Equipment Company Full time

    As a Financial Operations Associate at Oriental Photographix and Equipment Company, you will be responsible for managing daily sales reports, processing accounts payable and receivable transactions, and assisting in payroll processing.You will also be tasked with monitoring company expenses, preparing checks for disbursement, and maintaining confidentiality...


  • Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Provides first-line support to company employees to resolve computer software, hardware and networking problems. Installs, configures, customizes, troubleshoots, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users. Key...

  • Associate Developer

    4 weeks ago


    Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time

    Job SummaryWe're seeking an Associate Developer to join our Digital Customer Excellence Value chain, responsible for ~60% of Grundfos' annual revenue. As a team member, you'll be empowered to decide innovation and maintenance of several products.Main Responsibilities:Implement Frontend solutions using JavaScript, ES6, and Vue.Js/React/Angular.Participate in...


  • Manila, National Capital Region, Philippines LSBC Full time

    About LSBCLSBC is a dynamic and growing organization that values exceptional customer service. We are seeking highly motivated individuals to join our team as Customer Support Associates.Estimated Salary Range: 18,000 to 28,000About the RoleWe are looking for individuals who possess excellent communication skills, both written and verbal, to provide...


  • Manila, National Capital Region, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full time

    Job Description: At Phil-FIRST Human Resources and Services (FHRS) Inc., we are seeking a highly detail-oriented Retail Operations Associate to join our team. The primary responsibilities of this role include checking and evaluating slow-moving and non-moving items, preparing a report, inspecting and preparing a report for any discrepancy or non-compliance...


  • Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Installs, configures, customizes, troubleshoots, upgrades, integrates, and maintains software workstations, applications, printers, wireless devices, hand-held devices, network configuration, and firewalls for end-users.Key Responsibilities:Escalates unresolved queries to the next level of support team.Tracks, routes, and redirects problems to correct...

  • Sales Associate

    1 month ago


    Manila, National Capital Region, Philippines MKS Workforce Management Services, Inc. Full time

    MKS Workforce Management Services, Inc. is seeking a skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for selling customers a product or service offered by the company. Your duties will include:• Maintaining up-to-date product knowledge to effectively assist customers• Providing exceptional customer service to...


  • Manila, National Capital Region, Philippines Gardenia Bakeries (Phils.), Inc. Full time

    About UsGardenia Bakeries (Phils.), Inc. is a leading company in the industry, committed to excellence and innovation.Job SummaryWe are seeking an experienced Salesman Driver to join our team. As a Salesman Driver, you will be responsible for selling operations, promotion, distribution, delivery, and collection of products.Key ResponsibilitiesMaintain...


  • Manila, National Capital Region, Philippines Wbridges Manpower Corp Full time

    Job Summary: We are seeking a highly skilled Customer Service Associate to join our team at Wbridges Manpower Corp. This role requires a positive attitude, excellent communication skills, and the ability to work in a fast-paced environment.About Us: As a leading provider of manpower solutions, we value our employees' contributions and offer a collaborative...


  • Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Responsible for providing first-line technical support to employees, resolving software, hardware, and networking issues. The ideal candidate will have excellent customer service skills, strong analytical and problem-solving abilities, and the ability to work in a 24/7 environment.Key Responsibilities:Provide first- and second-level technical support,...


  • Manila, National Capital Region, Philippines Stackph Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Stackph. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.Key Qualifications:- Vocational, Associate, or College Graduate with at least 3 months customer-facing or call...


  • Manila, National Capital Region, Philippines QUESS PHILIPPINES CORPORATION Full time

    At QUESS PHILIPPINES CORPORATION, we are seeking a highly skilled Financial Operations Associate to join our team. This key role involves providing financial support to the organization, ensuring the accuracy and timeliness of financial data.Key ResponsibilitiesThe ideal candidate will have a bachelor's degree in commerce, majoring in Accounting, Management...

  • Sales Associate

    1 month ago


    Manila, National Capital Region, Philippines SOURCETECH SOLUTIONS INC. Full time

    Job Title: Sales AssociateSales Associates at Sourcetech Solutions Inc. play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Service: Provide warm and welcoming interactions with customers, assisting them in finding products that meet their needs. Respond to customer inquiries and provide...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Crypto Customer Success Associate Job DescriptionSupport team as front liners for issues escalated by operations or customer success for technical support. Receive and understand issues raised by utilizing the right tools used by the product team. Analyze production data and logs to determine issues and provide feedback to operations or customer success in a...

  • Sales Associate

    3 weeks ago


    Manila, National Capital Region, Philippines Metacom Full time

    Job SummaryAs a Sales Associate at Metacom, you will play a key role in building trust relationships with customers, ensuring inventory control compliance, and collaborating with sales teams to drive sales objectives.Main Responsibilities:Develop and maintain productive relationships with customers to meet their needs and expectations.Follow established...


  • Manila, National Capital Region, Philippines LSBC Full time

    Qualifications:• High school graduate or equivalent, or a college graduate (4 years) with or without prior call center experience.• Possesses excellent communication skills in English.Benefits:• Competitive salary package ranging from 18,000 to 28,000.• Work location options in Bridgetowne, Quezon City, and Mall of Asia.About the Role:LSBC seeks to...


  • Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Install and maintain software workstations, printers, and network equipment for end-users. Utilize excellent customer service skills and advanced troubleshooting skills to resolve issues.Key Responsibilities:Escalate unresolved queries to the next level of support teamTrack, route, and redirect problems to correct resourcesUtilize customer service skills to...