Application Support Associate

3 weeks ago

Manila, National Capital Region, Philippines JLL Philippines Full time

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As an Application Support Associate, you will be responsible for:

• Responds as the first line of defense to support cases/chats/phone calls from users of applications (e.g.
Access Requests, AD Group and permission set changes)

• Triages, diagnoses, and investigates application issues and works with the end-user through resolution

• Manages case workflows within and across JLL's service tools, using reports to manage work

• Shepherds issue escalations across technology teams and vendors, while maintaining a seamless experience
for the end-user

• Responsible for technology on-boarding for new hires and off-boarding for terminated employees; including
associated license management reporting

• Documents case resolution and leverages existing documentation to ensure a consistent experience for end
users

• Executes application validation testing after any engineering activities have been completed (e.g. server
upgrade)

• Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of
relevant business line data of the business line(s) or function(s) supported

• Works with other application specialists to actively improve messaging consistency and efficiency of resolution

• Completes administrative requests in support of the product support organization and partner teams

• Trains users and technology partners 1:1 as requested

Location:
Remote –Makati, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may


. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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