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Application Support Associate

2 months ago

Manila, National Capital Region, Philippines ATOMIT Corp. Full time

ATOMIT is a privately held corporation focused on information technology solutions and integrations. It currently drives Digital Space in various channels such as cloud, mobile, SAAS, and similar progressive mediums. Managed and consulting professional services are its premium on-demand industry customer value-add.

Key Employment Benefits:

Career Ladder and Performance Evaluation AppraisalCompetitive Package Inclusive of Medical, Dental and Insurance ProtectionHybrid SetupGuaranteed 13th Month PaySubsidized SSS, Home Development Mutual Fund (PAGIBIG) and PHILHEALTH.Local and International OpportunitiesDUTIES & RESPONSIBILITIESResolves all tickets assigned on time to meet and exceed the agreed SLAs, includes Incident and Service Request Answers queries raised from various channels, including emails, phone calls, chats or through the system Executes change request as approved and requested Analyzes the work around applied and checks for any abnormalities Utilizes excellent customer service skills to exceed customers' expectations Documents records of tickets and updates status of progressAccomplishes all other related duties that maybe assign from time to timeQUALIFICATIONSCollege graduate with a bachelor's degree Over 1 year of relevant working experience IT-related OJT is a plus Good analytical and problem-solving skills Good attention to detail Other Skills/Competencies Required: a. Knowledge of fundamental operations of relevant software and other IT applications