Application Support Analyst

1 month ago


Manila, National Capital Region, Philippines Emapta Full time

Guardians of Financial Integrity: Meet the B2B Fraud Prevention Experts

Our client stands at the forefront of business-to-business payment fraud prevention. They're on a mission to safeguard businesses against fraud and error in the payment process. Their cloud-based platform empowers businesses by verifying supplier data, streamlining onboarding processes, and ensuring the accuracy of vendors' banking and compliance details. Join a team that's reshaping how businesses protect their financial integrity. Here, you'll be part of a team trusted by over 2,000 businesses, impacting their financial security directly. Embrace the opportunity to provide real-time alerts and notifications about potential fraud or errors, enabling businesses to act swiftly and secure their interests.

Job Description

As an Application Support Analyst, you will be responsible for providing technical and functional support to stakeholders as needed. This includes managing ticket queues and ensuring that tickets are kept up to date, while also providing periodic updates to requestors until an issue is resolved. Additionally, you will utilize your skills to identify and resolve technical issues within the application, ensuring its smooth operation and functionality.

Code Your Future: A Dynamic IT Career Awaits

Employment type: Full-time

Shift: Day Shift, Mon - Fri 06:45 AM - 03:45 PM

Work Setup: Onsite, Quezon City

Tech Duties Unplugged: What You'll Be Doing

Be able to provide technical and functional support to stakeholders when requiredBe able to manage ticket queues and ensure that tickets are kept up to date and requestors are updated periodically until an issue has been resolvedBe able to identify and resolve technical issues in the applicationBe able to explain complex details to those with limited IT and systems knowledgeBe able to answer supplier/requestor queries as the primary responsibilityMay be assigned to perform testing and recreation of issues reported as part of troubleshootingMust be able to perform support via email and callsYour Tech Toolkit: Essential Skills for Success1-3 years of technical experience.Preferably has an educational background or formal training in IT, Computer Studies, or Information Systems.Open to fresh graduates or junior analysts with 1-3 years of experience in Application Support.Knowledgeable in systems, applications, and software.Capable of providing technical and functional support to stakeholders as needed.Skilled in managing ticket queues, ensuring tickets are up to date, and keeping requestors informed until issues are resolved.Able to identify and resolve technical issues in applications.Proficient in explaining complex details to individuals with limited IT and systems knowledge.Exceptional written and verbal communication skills.Strong critical thinking skills, listening ability, and patience.Understanding of customer service in the field of Application Support.Able to respond to supplier and requestor queries as a primary responsibility.Knowledgeable in the use of MS Office applications.May be assigned to perform testing and recreate issues reported during troubleshooting.Capable of providing support via email and calls.Strong troubleshooting skills.Knowledge of Excel scripting, Macros, Zendesk, and OTRS is a plus.IT Perks: Benefits That ComputeHMO coverage upon regularizationPrime office location (Quezon City)Competitive salaryDay shift scheduleUnlimited opportunities for employee referral incentives across the organizationDirect exposure to international clientsStandard government and Emapta benefitsRealistic career growth opportunitiesUpskilling through Emapta AcademyDiverse and supportive work environmentWho are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience



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