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Senior Data Quality Specialist

2 months ago

Manila, National Capital Region, Philippines Zendesk Full time
Senior Data Quality Specialist

Join our team at Zendesk in the Philippines and become a part of our world-class team, contributing to our global operations. As a Senior Data Quality Specialist, you will have the opportunity to collaborate with a group of individuals who consistently demonstrate strong work behaviors and ensure impeccable data quality in our CRM instance.

Key Responsibilities:
  • Collaborate with cross-functional teams to troubleshoot and resolve data quality issues in our CRM instance.
  • Develop and maintain consistent customer data standards for core CRM datasets like Accounts, Contacts, Opportunities, etc.
  • Partner with Regional Operations and GTM teams to define data needs and quality requirements that align with regional stakeholders.
  • Implement a holistic approach to ensure clean and trusted data is consumed from various source systems on an ongoing basis.
  • Support the development of data quality processes, rules, and metrics in Zendesk Data Catalog.
  • Build trusted relationships with business leaders and regional stakeholders to communicate data quality roadmaps and business outcomes.
  • Facilitate trade-off discussions between stakeholders to maintain northstar alignment on data quality initiatives.
  • Develop and execute operational excellence initiatives to drive effective execution across business operations.
  • Design and develop a CRM Data Quality dashboard with success metrics and KPIs to measure effectiveness.
Requirements:
  • BS/BA degree in Data Analytics, Data Sciences, Business, or Tech.
  • 5+ years of experience in SQL queries, data analysis, and data processing using Excel, Google Sheets, etc.
  • Demonstrated knowledge or experience working with CRM and associated data tools.
  • Demonstrated ability as a data steward in an organization with cross-functional CRM data governance, management, and data quality operations.
  • Experience in an operational support function for GTM/Sales teams.
  • Basic understanding of customer data tools and data enrichment solutions.
  • Basic understanding of Sales funnel and operations best practices.
  • Innovative strategist with excellent communication and presentation abilities.
About Zendesk:

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work.

Our Culture:

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

Equal Opportunity Employer:

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.