Service Desk Analyst L1

Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for providing exceptional IT support to our clients and personnel, ensuring that their IT systems and software are running smoothly and efficiently.Key Responsibilities:Testing...

Cognizant Job DescriptionDeliver remote support for end-user devices, applying technical knowledge to resolve incidents and requests efficiently. Collaborate with Business Application owners to maintain and improve resolution capabilities. Execute ongoing efforts to improve first-level resolution, analyzing improvement areas and proposing actions. Perform...

The purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues. Responsibilities include primary user support, customer service, and responding to queries from all calls, portal, emails, and chats. The role also involves learning client applications and processes, following standard...

First point of contact for B2B users with Wipro Service Desk to troubleshoot end user issues.Responsibilities:Primary user support and customer service:Respond to queries from calls, portal, emails, chats.Become familiar with each client and their applications/processes.Learn fundamental operations of commonly-used software, hardware, and equipment.Follow...

Job Description: As the first point of contact for B2B users, troubleshoot end user issues with Wipro Service Desk to meet service desk objectives.Key Responsibilities:Provide primary user support and customer service by responding to queries from calls, portal, emails, and chats from clients.Be familiar with each client and their respective...

Service Desk Analyst – L1 Voice Support* 100% onsite/office reporting in Science Hub Tower or One World Tower, McKinley Hill, Taguig City* Graveyard shift or shifting schedule* Amenable to work 100% onsite and flexible with schedules* Vocational Diploma / Short Course Certificate, Computer Science/Information Technology or equivalent* Good communication...

Job Title: Multilingual Service Desk AnalystAt Recruiter PH, we are seeking a highly skilled and multilingual Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for clients...

**Career Opportunity in the Philippines**Nordic Jobs Worldwide is seeking a Finnish-speaking Service Desk Analyst to join our team in Manila, Philippines. As a Service Desk Analyst, you will be responsible for providing technical support to our clients in Finnish, handling first-line incidents, and troubleshooting issues.**Key Responsibilities:**Handle...

Summary: Desktop maintenance, troubleshooting, and support, including Active Directory and Office 365 administration, with a focus on excellent communication skills and night shift work.Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter...

Job Title: Global App Commercial DeskAt Eteam Workforce Private Corporation, we are seeking a highly skilled and experienced professional to join our team as a Global App Commercial Desk representative. As a key member of our sales support team, you will play a crucial role in ensuring the success of our enterprise app sales operations.Responsibilities:Serve...

Job Summary: Lead a team to resolve technical issues, manage service desk operations, provide technical guidance, collaborate with IT teams, analyze metrics, resolve complex issues, and ensure customer satisfaction.Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and...

Capgemini seeks a Product Specialist to troubleshoot technical issues, provide technical assistance, and escalate problems to appropriate personnel.Your Role:Apply understanding of information systems products and services to assist users.Identify, investigate, and research user questions and problems, isolating and resolving information systems...

Provide exceptional customer service as the first point of contact for B2B users experiencing technical issues, ensuring prompt and effective support.Key Responsibilities:Respond to queries from various channels, including calls, portal, emails, and chatsBecome familiar with clients and their applications/processesLearn fundamental operations of software,...

Summary: Manage inbound and outbound queues, prioritize calls, and deliver exceptional customer experience with strong focus on SLA targets, adherence, and compliance.Key Responsibilities: Queue management and prioritization Handling customer calls, live chat, and emails Follow scripts for different topics Identify customer needs, clarify information,...

Job OverviewWe are seeking a highly skilled Multilingual Service Desk Expert to join our team at Recruiter PH.

Job Summary: Technical Support Specialist required to manage customer inquiries, provide solutions, and deliver exceptional customer experience in a hybrid setup.About the Role: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for managing customer inquiries, providing...

Nityo Infotech Services Philippines Job OpportunityWe are seeking a skilled Service Desk professional to join our team.Key Responsibilities:Provide technical support to customers via phone, email, or chat.Resolve customer issues in a timely and professional manner.Collaborate with internal teams to resolve complex issues.Document and track customer...

Job SummaryWe are seeking a highly organized and professional Front Desk Coordinator to join our team at CEBU GENERAL SERVICES INC.-NCR. As the first point of contact for visitors and clients, you will be responsible for providing a welcoming and professional atmosphere, managing front desk operations, and assisting with administrative tasks.

We are seeking an Infrastructure Analyst to maintain and enhance customer infrastructure, handle escalations, and troubleshoot technology infrastructure components for optimal performance and reliability.Key responsibilities include:Fielding P1/S1 tickets, engaging teams and vendors, and conducting continuous maintenance on customer systems.Assisting with...

Job Summary: We are seeking a detail-oriented and analytical individual to join our team as a Data Analyst. The ideal candidate will have a strong background in data analysis and a passion for business research.Responsibilities:Develop and maintain reports for Service Desk and TEM.Implement data collection systems and strategies that optimize statistical...