Non-Voice CSR

2 days ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

**Job Summary:** Fresh graduates and individuals with no experience are welcome to join our team as a back-office annotator, responsible for labeling various data types and completing administrative tasks.

**Job Description:**

We are seeking a highly detail-oriented and organized individual to join our team as a back-office annotator. As a key member of our team, you will be responsible for annotating and labeling various data types, including text, images, audio, and video, according to predefined guidelines and standards.

  • Annotate and label various data types, including text, images, audio, and video, according to predefined guidelines and standards
  • Complete back-office work and no customer-facing responsibilities
  • Entry-level role with no requirement for a bachelor's degree
  • Good English language skills, with 100% of candidates required to pass English reading and writing skills
  • Complete training will be provided

**Key Responsibilities:**

  • Meet quality scores and bring innovation and process improvement
  • Work effectively in a team, enthusing others to achieve common goals
  • Consistently meet or exceed productivity parameters as defined for the process

**Requirements:**

  • Ability to deliver written and verbal messages with customers
  • Critical thinking in decision-making processes
  • Overall technical aptitude and forward thinking
  • English literacy and numeracy
  • Strong customer service focus with a drive to deliver a world-class customer experience
  • Clear, confident communication with strong written and verbal presentation skills
  • Ability to work on own initiative with minimal supervision and as part of a wider project/team
  • Perform well under pressure to meet deadlines
  • High attention to detail, data accuracy, and quality of input
  • Problem management skills and strong analytical skills

**Preferred Qualifications:**

  • Major in English, Journalism, and Writing
  • Major in Psychology, History, Philosophy, Sociology


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