easy semi non voice csr

4 weeks ago


Manila, National Capital Region, Philippines Open Access Full time
Customer Support Associate - Financial services19/F Robinsons Summit Center, Ayala Avenue, Makati, PHIMPORTANT NOTICEPhp 25,000 salary package offerImmediate start on September 30, 2024QUALIFICATIONA bachelor's degree from an accredited college or university preferredPrior experience working in customer support or in a call center environment is preferred but not requiredProficient in written and verbal English; with neutral American accentBasic technical skills—able to navigate through smartphone and computer applicationsA critical thinker with good analytical skills and attention to detailEffective organization and time management skillsAble to work well in team-oriented environmentsHas a growth mindset with the desire to keep learningUpbeat, positive, kind, and empathetic personalityWilling to work on a flexible scheduleRESPONSIBILITIESRespond and resolve customer concerns in a timely, accurate, and professional mannerConnect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concernOffer quality customer service on every call to surpass expectationsEfficiently escalate complex problems to appropriate internal resourcesDocument customer interactions to help maintain the client's internal and external knowledge basesCollaborate with coworkers to provide insightful feedback that will improve processes and productsPerform other tasks as required by the campaign
Summary of role requirements:Flexible hours availableNo experience required for this roleWorking rights required for this roleExpected start date for role: 30 September 2024

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