IT Service Desk

1 week ago

Manila, National Capital Region, Philippines NTT Philippines Digital Business Solutions, Inc. Full time

Qualifications:

Candidate must be a graduate of any Computer Science / Information TechnologyAt least 2-5 years of working experience in the related field is required for this positionIT networking or server administrator certification is preferredCyber security basic knowledgeAny manufacturing industry Willing to work onsite (Makati), (8am-5pm) and CAN START ASAP/30 days noticeTechnical Skills:

O365, CCNA, Hardware Troubling shooting, VPN, IT Infrastructure, Hardware Management, Asset Management and Network Security

Duties and Responsibilities:

1.Daily monitoring the health of all network devices and all IT equipment's in factory and server room and check the temperature of server room record in the logbook.
2.Collect and maintain the all-network devices details and ports details and diagram in the factory and keep record.
3.Create an IT project plan to fit stakeholder and customer needs and deliver with in a timeline.
4.Perform IT project tracking status report and time management report. Identify potential issues
5.Plan, develop and implementation support of cyber security projects
6.Updates cyber security protocol and develop effective training procedures as per guideline of the client
7.Ensure compliance with internal and external client' cyber security safety standards
8.Check the network connectivity and ISP services provider,
9.Check the Primary and secondary link health.
10.Check the ISP link bandwidth utilization if slowness in the network.
11.Check and maintain the wireless access point and check running status and all places.

12.Check the fiber connectivity and fiber cables if damaged change the accordingly which are connected to core switches across the factory with other switches.
13.Check the file server running status and drive space as required.
14.Maintain the stock items laptop and desktop and maintain in the sheet and arrange require documents to send on required location for new joiner or refresh pc.
15.Maintain the group GADD ids which are going to expire the validity and contact to respective manager to review this id and update.
16.Responsible for receiving and inspecting all incoming and outgoing IT assets.
17.Maintain the EOL assets and coordinate with respective team to dispose the materials.
18.Refreshed the Laptops and desktops as per system within the disposed timeline and prepare system and install the OS and application as required and assigned to respective user and update in the snow portal and update the stock sheet.
19.Update the refreshed pc sheet with username, GADD id, and asset with old and new asset serial model number wise.
20.Check the LAN connectivity where no accessing the LAN network troubleshoot and punch the connector or LAN cable.
21.schedule and give the training to factory users of new feature of office 365 application like teams as require.
22.Maintain and server room and update the storage list as needed per items.
23.Coordination with global team and APEC team for configuration and technical solution and frequently need to travel as per business requirement at client' locations

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