Service Desk Analyst

2 weeks ago

Manila, National Capital Region, Philippines Partners Group Full time

Select how often (in days) to receive an alert:

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 147 billion in assets under management and more than 1900 professionals across 20 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

As a Service Desk Analyst, you will act as the point of guidance, direction and escalation for the team and our employees and external collaborators worldwide. You will be part of our global IT team within a dynamic and high-performing organization.

Your main responsibilities include:

  • Day to day Ticket Management (ServiceNow) providing timely and consistent support, acknowledging, and recording all issues and requests accordingly.
  • Providing best-in-class customer service and desk-side IT support and via remote channels such as chat, phone, email, or remote access tools.
  • Ensuring new hires achieve a perfect start with a structured IT onboarding and a high-touch onboarding experience (desk setup, mobile device enrolment and VPN first steps)
  • On-Site support for employees, VIP guests and PG staff visiting Manila office
  • Providing innovative ideas and value-added solutions in addition to a swift and effective handling of complex issues raised by our employees
  • Collaborate promoting best IT security practices according to our policies and guidelines
  • Proactive checks of meeting rooms to ensure the IT technology is always ready for use
  • Knowledge sharing with colleagues across the company and proactively contributing to team and department meetings
  • Liaising with 3rd party vendors
  • Supporting internal and external events and meetings with AV setup, video-conferencing and live streaming technologies
  • Troubleshooting of connectivity issues for local (Wi-Fi and wired networks) and remote networks (VPN and VM Ware)
  • Support to Office Management with IT setup for desk moves and event spaces when required.
What we expect
  • Graduate of a diploma or bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent education with at least 3 years of experience in a Service Desk / Technical Support role, experience within the financial industry and/or within a global team is a plus
  • Must be able to work on shifting schedule (APAC/EMEA coverage) Monday to Friday.
  • Excellent knowledge of Windows 10 and experience in using the following solutions: Active Directory, Azure, Intune, O365 / OneDrive, ServiceNow, SCCM
  • Experience in remote support, corporate video conferencing (Cisco, MS-Teams, Zoom), AV support and corporate events setup
  • A strong commitment to customer service and to build & maintain relationships with stakeholders at all the levels of the company including senior management, executive or VIP level
  • You to work well in a fast-moving environment and keep up with the daily needs of the business through effective time management and prioritization
  • You are a strong critical thinker and problem solver with a passion for delivering results
  • You possess excellent communication skills with the demonstrated capabilities to develop strong relationships and strategically manage and influence senior stakeholders at all levels
  • That you take pride in your work and strive to support your teammates and our users with that work
  • You have a passion for the Information Technology field and helping people
  • That you always maintain confidentiality
What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:

  • Professional, international working environment
  • Challenging, rewarding career within a growing company
  • Collaborative environment, with on-the-job training and mentorship opportunities
  • One-month sabbatical after every five years of service
  • Education assistance program
  • Fun office and team events, including volunteer opportunities to connect with and help our local communities

Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at .

#J-18808-Ljbffr

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Rimes Technologies Full time

    The Opportunity in the Information Technology group is the very heart of the Corporation, its primary objectives to ensure that the Technical Infrastructure and Security of the platforms, environment and data are secure, performant, compliant and focused to provide a world class Customer experience for our many Customers both External and Internal to the...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Service Desk Analyst who will be a part of the IT Service Desk team under Core Technology - Service Management in our...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Netrix LLC Full time

    This Service Desk Analyst position is a RemotePhilippinesbasedrole.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Damco Spain SL Full time

    We offer an opportunity to become part of our high performing team with a passion for technology and customer experience.The Technology support Service Desk is responsible for supporting the global organisation and performs as a entry point for the reporting of all incidents and service requests as well as supporting users in "How To" queries. Also provided...

  • Service Desk Analyst

    17 hours ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job Type: PermanentSchedule: ShiftingWork Setup: 100% OnsiteWork Location: McKinley, Taguig City Service Desk Analyst:· Accurately identifying, repairing, resolving, and documenting end user technical issues regarding /desktop technical support and requests, printers, applications, mobile issues,· Hands-on role where expected to provide 1st line IT support...

  • L1 Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for an L1 Level Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – Voice Support (Entry Level)Work Location: Science Hub Tower or One World Tower, McKinley...

  • L1 Service Desk Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for an L1 Level Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – Voice Support (Entry Level)Work Location: Science Hub Tower or One World Tower, McKinley...

  • Level 1 Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

  • Level 1 Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

  • Level 1 Service Desk Analyst

    4 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Tech is currently hiring for a Level 1 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Financial Times group Full time

    About UsThe FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

  • L2 Service Desk Analyst

    5 days ago

    Manila, National Capital Region, Philippines ConnectOS Full time

    Salary: P46,000 to P65,000 (Monthly Package)Schedule: Monday- Friday, Rotating Shift (08:30 AM - 05:30 PM AEST) What are we looking for?Skills Required:At least 3+ years' experience in a service desk environment or call center.Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows...

  • Service Desk Analyst

    17 hours ago

    Manila, National Capital Region, Philippines Unisys Managed Services Full time

    What success looks like in this role: 1st Level telephone and other media contact support .Strive for a high level of first contact resolution.Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.Accurately document calls and incidents.Manage...

  • IT Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

  • IT Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time

    Harmonizing Excellence: Transform the Future of Service in ParkingImmerse yourself in a fulfilling career journey within the vibrant world of Commercial Parking. Dive into a workplace where wellness, harmony, and work-life balance are not just buzzwords, but integral parts of everyday life. As an IT Service Desk Analyst, you will provide level support...

  • IT Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Emapta Full time

    Harmonizing Excellence: Transform the Future of Service in ParkingImmerse yourself in a fulfilling career journey within the vibrant world of Commercial Parking. Dive into a workplace where wellness, harmony, and work-life balance are not just buzzwords, but integral parts of everyday life. As an IT Service Desk Analyst, you will provide level support...

  • Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    QualificationsCandidate must possess at least a Vocational Diploma / Short Course Certificate, Computer Science/Information Technology or equivalent.At least 6 months of working experience in the related field is required for this position.Must be amenable to work in shifting schedules.Excellent communication skills.Must be okay working on site in McKinley...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Job Role: IT Service Desk - SME Key skills:Proficient in English (Read + Write + Speak) and customer centricleadership skills and should have maged the role before Very strong in technical Knowledge and support the team on the ground. Should be very stong with process knowlege.Should be stong in people management.Srong knowledge on OS related issues and...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    Job Role: IT Service Desk - SME Key skills:Proficient in English (Read + Write + Speak) and customer centricleadership skills and should have maged the role before Very strong in technical Knowledge and support the team on the ground. Should be very stong with process knowlege.Should be stong in people management.Srong knowledge on OS related issues and...

  • Service Desk Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Manage and provide effective guidance to a team of 15-20 Service Desk Engineers, delivering L1 IT support from head office and remotely Create an inspiring, motivational team environment with an open communication culture Monitor individual engineer performance against KPIs and agreed metrics Guide team members in meaningful professional development and...