Service Desk Specialist

2 weeks ago

Manila, National Capital Region, Philippines Home Credit Philippines Full time

The IT Service Desk Specialist will be the central point of contact between end-users and is responsible primarily for initial diagnosis and triage of incidents and service requests tickets alongside events monitoring, account management, on boarding and off boarding support. Must be able to prioritize incidents effectively and escalate to the correct teams.

About The Job

What you will do:

Act as a central point of contact for phone calls, emails, chats, and self-service tickets from Home Credit employees regarding IT issues and queries.Provide initial assessment, categorization, and prioritization for reported issues and resolve them when appropriate or escalate for further support where necessary.Ensure tickets are correctly routed to appropriate support groups.Manage user accounts such as password resets, access management, account creation and deactivation.Monitor, triage and escalate system alerts. What you need to have:At least 2 years and above working experience as IT Service Desk or Technical SupportKnowledgeable on AD, O365 or Outlook, JIRA Service Desk or other ticketing systems.Has experience handling inbound calls, outbound calls, chats, and email support.Fundamental knowledge in Linux, Wintel, and Network OperationsTechnical documentationExcellent customer service, verbal, and written skills What can set you apart:ITIL v3 CertifiedKnowledge or background in Splunk or other monitoring system Job Perks You'll Enjoy:

Hybrid work setup

Permanent dayshift schedule

Up to 20% variable performance-based bonus

HMO on Day 1 and HMO dependents coverage including same-sex partners

Access to mental health and wellness partners

Wellness Leaves and Birthday Leave

Internal career mobility options

Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

#LI-GA1

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