![Wipro Philippines Inc.](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk
2 weeks ago
Job Role: IT Service Desk - Team Lead
Key Skills:
Proficient in English (Read + Write + Speak) and customer centric
leadership skills
Handeleed team size upto 40 and above
should have managed team before
Should be stong in people management , conflit resolution
Very strong in technical Knowledge and support the team on the ground.
Should be very stong with process knowlege.
Should drive the team and ensure service level are not missed.
Intraction with customer for weekly / daily / monthly meetings
Should be quick in responding to escalations and take the actions.
Reports Incidents and SRs. Reports will be generated from various tools available within the infrastructure and publish to required.
Ensure the leave management is managed properly.
Handles escalated calls.
Implements SIP ( Service improvement plans) , Lean , pragati
Conducts quality audits, coaches, and mentors the team members
Prepares Materials for: Escalation calls, Low CSAT calls, Incident Management calls etc.
Daily huddle with team and SMEs
ITIL Certified
Adhering to the customer policies and process
Should be flexible for shift
Should able to manage in internal / External audits
Willing to work onsite
Relevant Experience: 3-4 years
-
IT Service Desk
2 weeks ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeLocation: Philplans Corporate Center | Penthouse Floor (BGC, Taguig City)Set Up: Work Onsite (Mondays to Friday)Schedule: Night Shift/Graveyard (8PM - 5AM)Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN...
-
IT Service Desk
2 weeks ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeLocation: Philplans Corporate Center | Penthouse Floor (BGC, Taguig City)Set Up: Work Onsite (Mondays to Friday)Schedule: Night Shift/Graveyard (8PM - 5AM)Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN...
-
Level 2 Service Desk
4 days ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeLevel 2 Service Desk acts as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs) Responsibilities• Desktop operating system maintenance, troubleshooting, and diagnosis•...
-
IT Service Desk Manager
2 weeks ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full timeHelp Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines Damco Spain SL Full timeWe offer an opportunity to become part of our high performing team with a passion for technology and customer experience.The Technology support Service Desk is responsible for supporting the global organisation and performs as a entry point for the reporting of all incidents and service requests as well as supporting users in "How To" queries. Also provided...
-
IT Service Desk
2 weeks ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeJob Role: IT Service Desk - SME Key skills:Proficient in English (Read + Write + Speak) and customer centricleadership skills and should have maged the role before Very strong in technical Knowledge and support the team on the ground. Should be very stong with process knowlege.Should be stong in people management.Srong knowledge on OS related issues and...
-
IT Service Desk
2 weeks ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeJob Role: IT Service Desk - SME Key skills:Proficient in English (Read + Write + Speak) and customer centricleadership skills and should have maged the role before Very strong in technical Knowledge and support the team on the ground. Should be very stong with process knowlege.Should be stong in people management.Srong knowledge on OS related issues and...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines Rimes Technologies Full timeThe Opportunity in the Information Technology group is the very heart of the Corporation, its primary objectives to ensure that the Technical Infrastructure and Security of the platforms, environment and data are secure, performant, compliant and focused to provide a world class Customer experience for our many Customers both External and Internal to the...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines Cambridge University Press Full timeDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Service Desk Analyst who will be a part of the IT Service Desk team under Core Technology - Service Management in our...
-
Service Desk Lead
2 weeks ago
Manila, National Capital Region, Philippines Capgemini Full timeManage and provide effective guidance to a team of 15-20 Service Desk Engineers, delivering L1 IT support from head office and remotely Create an inspiring, motivational team environment with an open communication culture Monitor individual engineer performance against KPIs and agreed metrics Guide team members in meaningful professional development and...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines Financial Times group Full timeAbout UsThe FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...
-
Service Desk Team Lead
2 weeks ago
Manila, National Capital Region, Philippines Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines Netrix LLC Full timeThis Service Desk Analyst position is a RemotePhilippinesbasedrole.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with applications/systems to...
-
Service Desk Analyst
2 weeks ago
Manila, National Capital Region, Philippines Partners Group Full timeSelect how often (in days) to receive an alert: We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 147 billion in assets under management and more than 1900 professionals across 20 offices worldwide. Partners Group is an equal opportunity employer committed to cultural...
-
IT Service Desk Associate
2 weeks ago
Manila, National Capital Region, Philippines ALORICA TELESERVICES, INC. Full timeWe are looking for Service Desk Associates who will provide first level of end-user support via telephone and chat conversations by diagnosing and resolving VPN, hardware, applications, and operating systems issues. This role is open to fresh graduates and with relevant experience. RESPONSIBILITIES:Ensure customer satisfaction by responding to calls and...
-
Service Desk Engineer
1 week ago
Manila, National Capital Region, Philippines Capgemini Philippines Corp. Full timeJob Responsibilities: Provide user support via Phone, Email and ServiceNow automated ticket channelsTrack, categorize, prioritise, and monitor all incidents and request reported to the Service CentreMonitoring call volumes and trends to identify potential major incidents and problemsUpdating users on the status of their incidents and requests as they...
-
Service Desk Specialist
2 weeks ago
Manila, National Capital Region, Philippines Home Credit Philippines Full timeThe IT Service Desk Specialist will be the central point of contact between end-users and is responsible primarily for initial diagnosis and triage of incidents and service requests tickets alongside events monitoring, account management, on boarding and off boarding support. Must be able to prioritize incidents effectively and escalate to the correct teams....
-
Service Desk Specialist
2 weeks ago
Manila, National Capital Region, Philippines Home Credit Philippines Full timeThe IT Service Desk Specialist will be the central point of contact between end-users and is responsible primarily for initial diagnosis and triage of incidents and service requests tickets alongside events monitoring, account management, on boarding and off boarding support. Must be able to prioritize incidents effectively and escalate to the correct teams....
-
IT Service Desk
19 hours ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full timeSalary: 30,000php + HMO and Group Insurance (given after training) + 10k completion bonus (5k on 3rd month/5k on 6th month)Location: BGC TaguigSetup: Hybrid - 10 days onsite reporting per month. – With shuttle service (Manila only)Schedule: Shifting (Morning, Mid, Night)Qualifications:College Level/Vocational/Bachelors Degree of any course1-2 years solid...
-
Service Desk Engineer
2 weeks ago
Manila, National Capital Region, Philippines Capgemini Full timeProvide user support via Phone, Email and ServiceNow automated ticket channels Track, categorize, prioritise, and monitor all incidents and request reported to the Service Centre Monitoring call volumes and trends to identify potential major incidents and problems Updating users on the status of their incidents and requests as they progress through the...