Client Service Manager

2 days ago


Manila, National Capital Region, Philippines Omnicom Media Group Phils., Inc Full time
Job Summary: The Client Service Manager plays a key role in managing regional accounts, developing media plans, and overseeing financial reports.

The Client Service Manager is a critical role within our organization, responsible for supporting the local Business Unit Director in handling regional accounts. This includes developing annual and monthly planning activities and outputs. The successful candidate will be responsible for creating media flowcharts as directed by regional account representatives, as well as creating monthly implementation plans and changes, media reports, and innovations.

The ideal candidate will have a strong background in marketing, advertising, or media agency experience, with a proven track record of managing client relationships and developing strategic plans. They will be highly organized, innovative, analytical, and keen to detail, with excellent verbal and written communication skills.

Key Responsibilities:

  • Manage the entire media process from strategic recommendations to detailed plan preparation and implementation, including review of plan performance for assigned brands.
  • Seek and recommend viable media opportunities for brands handled to lead to incremental billings.
  • Assist in managing financial reports and ensure timely submissions to respective units involved.
  • Oversight of proper implementation of Media Objectives & Strategy and Visual Media Schedule for brands handled.
  • Provide clear briefings to media vendors in cases of cost requirements for media placements after clearing with Business Unit leads in coordination with the Trading and Accountability (Media Planning and Buying) team.
  • Prepare media review documents for brands, as well as campaign media recommendations.

What We Offer:

  • Head Office location with easy access to transportation modes, restaurants, and commercial establishments.
  • Flexibility and Client Interaction: FUSE team works two days a week in the office, three days from home, and spends most of the workweek visiting and meeting with clients.
  • Competitive Benefits: OMG takes a Total Rewards approach, offering a whole range of benefits including health insurance, internet allowance, mobile allowance, annual leave, birthday leave, loyalty/service incentive, retirement benefit, performance merit increase, and bonus.

Qualifications:

  • A graduate with a bachelor's degree in Marketing, Advertising, AB Communication, or its equivalent.
  • At least 5-7 years of work experience in a marketing, advertising, or media agency.
  • Must be highly organized, innovative, analytical, and keen to detail.
  • A team player.
  • Must be proactive and action-oriented with high customer service.
  • Excellent verbal and written communication skills.


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