Senior Client Manager for Facilities Business

5 days ago


Manila, National Capital Region, Philippines NTT LIMITED PHILIPPINES BRANCH Full time

Senior Client Manager for Facilities Business

Drive expansion within assigned accounts in Philippines by promoting facilities business focused solutions to different stakeholders with varying levels of technical expertise.

Key Responsibilities:

  • Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts.
  • Pursue leads identified by aligned Lead Generation/Business Development Representatives.
  • Minimize churn and maximize retention in assigned accounts.
  • Drive client satisfaction throughout the entire lifecycle of the clients' buying process.
  • Generate demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
  • Influence and work closely with vendors/partners to achieve required results.
  • Use company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
  • Develop open and effective channels of communication with each client within the assigned account.
  • Encourage revenue growth by inspiring clients to additional services.
  • Become the reliable point of contact for clients to establish a strong business relationship.
  • Take ownership of a range of accounts within the assigned segments.
  • Determine the best solution requirements for each client that can be deployed by other departments.
  • Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization.
  • Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
  • Monitor and control financial governance and compliance throughout an area of specialization in order to manage financial cost.

Knowledge and Attributes:

  • Sales business acumen, including planning, leveraging tools and data, and concentrating on company business requirements.
  • Sales client engagement and management, including detailed understanding of client needs, effective sales planning, and building trust.
  • Sales solution skills, including knowledge of the company's offerings, client applications, use cases and market trends.
  • Sales pursuit, including identifying and advancing opportunities at assigned prospects and clients.

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in business or a sales related field.
  • Relevant vendor certifications would be advantageous.

Required Experience:

  • Advanced experience in a global partner management role.
  • Advanced experience in a sales environment and/or customer service role.
  • Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
  • Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
  • Advanced experience gained in a similar client manager role.
  • Advanced experience working with Salesforce.com contact platform.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 and committed to helping clients innovate, optimize and transform for long-term success.

Equal Opportunity Employer:

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity, committed to providing an environment free of unfair discrimination and harassment.



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