SPX Express

2 days ago


Manila, National Capital Region, Philippines Shopee Philippines Inc. Full time

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

The primary role is to determine the immediate and future fleet size and fleet type requirement of the hubs within their scope of coverage. In addition this role is to coordinate with agency partners to provide the riders and drivers that are required for all fleet requirements.
Use SPX planning tools to determine fleet requirements.
Use forecast numbers from logistics for future planning.
Take fleet type (2w, 3w, 4w, and other future types of vehicles) into consideration when planning fleet requirements.
Work closely with IC team with developments in hiring of IC delivery partners.
Work closely with retention team as source of data that will be used for fleet planning as well.
Provide reports on actual fleet build up vs fleet required.
Provide reports on agency fill ability to provide fleet required of them.
Provide proposals and secure approvals for immediate and future fleet plans.
Fleet plans include targets for fleet size per type of vehicle, productivity, and delivery success rates.
Coordinate with agencies on fleet required from them.
Equally allocate fleet requirements from agencies.
Recommend and justify altering fleet allocation to agencies in case where fleet is not being provided as required.

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