Sort Pack Shift In Charge

3 weeks ago


Metro Manila, Philippines Shopee Philippines Inc. Full time

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

  • Oversee the Sortpack process and team members to ensure all Key Performance Indicator (KPI) and targets are achieved
  • Create of schedule and monitoring of tasks and duties; manage overall performance and attendance
  • Manage problematic area and ensure that parcels are repacked and properly endorsed and accounted for
  • Notify appropriate departments when there is non-conformance or shortage/overages are found
  • Ensure all transfers are processed immediately upon arrival into the warehouse
  • Provide reports to Inbound Lead and/or SOC Lead for internal performance reporting


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