Customer Care Professional

3 days ago


Manila, National Capital Region, Philippines CommPeak Limited Full time

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.

Provide exceptional customer service to our large base of customersResponsible to resolve queries and manage customers' requests through e-mail, chat or phone call within agreed acceptable timeframeManage and take ownership of the resolution process for all customer related issues including following up to ensure timeliness of resolutionCommunicate with third party vendors to coordinate customer requirements and ensure proper and timely delivery of servicesWork in collaboration and provide additional support to other teams within the organization as neededMaintain up to date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.Contribute in maintaining accurate and up-to-date inventories, databases, and knowledgebaseEscalate issues or concerns to relevant person/department as needed in a timely and accurate manner

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