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Customer Relations Associate

2 months ago

Manila, National Capital Region, Philippines Credit Corp Inc Full time

Credit Corp Group and Baycorp stand out as exceptional debt collection agencies. With a robust team of over 1,900 professionals, we have offices located in Australia, the USA, New Zealand, and the Philippines. As an ASX200 company, we operate primarily through two business streams: debt purchasing and consumer lending. Our Manila site supports three lines of business during the morning shift – AUS Debt Purchase, CCFS Lending, and Collection Services. Our performance in recent years has been impressive, and we are continually expanding. Central to our business values are fairness, respect, and inclusion for all our clients and employees.

What is the role of a Customer Relationship Associate (Collections)?

You will serve as the frontline of our debt collection operations, playing a vital role within our organization.As a problem solver, this position is ideal for those who are curious and driven to uncover solutionsYou will manage a portfolio of accounts or work through a Dialler system, dedicating half of your time to tracking down customers and the other half to negotiating, helping them find a sustainable way to address their financial challenges. What's in it for you?Enjoy working in a flexible Day shift Catering to both NZ (With DST – earliest is 3am, Without DST – earliest is 4am) and Australia (With DST – earliest is 6am, Without DST – earliest is 7am) business hours depending on the team assignment. Rotational Saturday shift work that can offset by time off during the weekWilling to work on some holidays with pay Paid extensive and structured training before you start the role Life insurance on day 1HMO benefits on your first day + dependents upon tenureRetirement package to insure your futureCareer development and progression Php 26,000.00 monthly package (basic + tax free allowances) + monthly performance incentivesExperience work-life balance in a culture-friendly environment What are we looking for? Able to work onsite in our Ayala Makati officeSome experience working towards deadlines, targets or KPIs in a previous roleClear, confident English communicator with the ability to persuade or influence peopleCompetitive personality and drive for successRespectful and empathetic Must have authenticated SSS, Philhealth, Pagibig, TIN numbers and valid IDs ready before applying

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You don't need to be harsh to work as a Debt Collector We prioritize attitude over years of experience, so previous collections experience is not required. If you believe you have the skills to excel in this role, we would be thrilled to hear from you.

All of our leaders began their journey as Customer Relations Associates, so when we talk about career advancement, we truly mean it; we live by our values.

Do the right thing Make it happen Join our exciting collections team today