Logistics Customer Service Associate

6 hours ago


Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time

Logistics Customer Service Associate role involves coordinating with customers and internal teams to resolve logistics-related queries, handle complaints, and provide status updates.

The ideal candidate will have a strong background in logistics, supply chain, or customer service, with excellent communication and interpersonal skills. They will be able to multitask and prioritize in a fast-paced environment, with a focus on customer satisfaction and continuous process improvement.

Key Responsibilities:

  • Serve as the main point of contact for customers regarding logistics and order inquiries.
  • Monitor and track shipments, providing customers with real-time updates on their delivery status.
  • Liaise with carriers and shipping partners to ensure the timely and accurate delivery of orders.
  • Investigate and resolve delivery delays, shipment issues, and other logistics-related concerns.
  • Process returns, exchanges, and refunds in accordance with company policies.
  • Maintain accurate records of customer interactions, transactions, complaints, and shipment details in the system.
  • Work closely with internal departments to ensure customer satisfaction and continuous process improvement.

Requirements:

  • Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
  • Proven experience in logistics, supply chain, or customer service roles.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Familiarity with shipping methods, regulations, and documentation is an advantage.
  • Problem-solving skills and attention to detail.
  • Excellent organizational skills and ability to work independently or as part of a team.


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