Logistics Customer Service Associate
6 hours ago
Logistics Customer Service Associate role involves coordinating with customers and internal teams to resolve logistics-related queries, handle complaints, and provide status updates.
The ideal candidate will have a strong background in logistics, supply chain, or customer service, with excellent communication and interpersonal skills. They will be able to multitask and prioritize in a fast-paced environment, with a focus on customer satisfaction and continuous process improvement.
Key Responsibilities:
- Serve as the main point of contact for customers regarding logistics and order inquiries.
- Monitor and track shipments, providing customers with real-time updates on their delivery status.
- Liaise with carriers and shipping partners to ensure the timely and accurate delivery of orders.
- Investigate and resolve delivery delays, shipment issues, and other logistics-related concerns.
- Process returns, exchanges, and refunds in accordance with company policies.
- Maintain accurate records of customer interactions, transactions, complaints, and shipment details in the system.
- Work closely with internal departments to ensure customer satisfaction and continuous process improvement.
Requirements:
- Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
- Proven experience in logistics, supply chain, or customer service roles.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with shipping methods, regulations, and documentation is an advantage.
- Problem-solving skills and attention to detail.
- Excellent organizational skills and ability to work independently or as part of a team.
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