Medical Associate

2 weeks ago

Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

ROLE PURPOSE:

  • Responsible for daily maintenance of pharmaceutical products in all the database of the US.
  • Perform analysis, bridging & resolution of the products database exceptions for internal and external communications.
  • Ensures resolutions for the data interventions and meet the timelines highlighted in the Client Service Level Agreements.

JOB DESCRIPTION:

  • Performs investigation, addition and maintenance of pharmaceutical products
  • Responds to client requests and coordinates with other departments to address client needs
  • Responsible for maintaining and updating database integrity of pharmaceutical products within the scope of the business.
  • Responsible for performing mainframe jobs related to production.
  • Perform functions as directed by the supervisor
  • Conduct regular (daily and weekly) DDD/PCR bridging process.
  • Should equip oneself with the required knowledge and skills regarding recent and most updated business rules included in the PDM-US database.
  • Coordinate and liaise with team lead and Local Office counterparts on product related inquiries.
  • Implement changes required to rectify the current product misbridges.
  • Provide timely and accurate reports and all related inquiries/requests.
  • Provide an integral link between Manila Hub and US clients and counterparts in the maintenance of quality of product bridges and processes.
  • Ensure accuracy and meet the team's SLA and metrics.
  • Receives and responds to Client Data Inquiries via remote client access.
  • Utilizes various PC and Mainframe tools to research, analyze, and resolve inquiries that require an understanding of the client and IQVIA processes and are routine in nature.
  • Understands and can effectively communicate routine database processes and methodologies for client inquiry resolution.
  • Provides formal written communications both internally and externally regarding issue status and resolution.
  • Works with various IQVIA internal departments to validate and/or correct database issues and ensures inquiry responses are meeting Client Service Level Agreement guidelines.
  • Follows the standard escalation process to ensure resolution.
  • Maintains and enhances the quality on highly complex databases by analyzing and resolving potential market/database anomalies identified through accelerated product and product/supplier outlier identification tools.
  • Completes basic data analysis and provides guidance to clients.
  • May be responsible for proactive analysis of key client pharmaceutical products.

JOB REQUIREMENTS:

  • MUST be a Pharmacist with clinical background.
  • Bachelor's degree with a minimum of 1 year relevant work experience preferred but fresh graduates may apply.
  • Demonstrate strong problem solving and business analytical skills.
  • Ability to process large amounts of data identify items in question.
  • Demonstrate strong understanding of complex concepts and processes.
  • Excellent written and oral communication skills.
  • Ability to communicate effectively with various levels of the organization.
  • Strong ability to deal tactfully with clients through email.
  • Proficiency in PC application software (i.e. Excel, Word, Access, PowerPoint, etc.) is essential.
  • Strong organizational skills are required.
  • Excellent team player and goal-oriented

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