Medical Virtual Assistant

3 days ago

Manila, National Capital Region, Philippines STAFFVIRTUAL Full time

HOW TO APPLY: To be prioritized, submit your applications at

Overview:

Looking for an exciting opportunity in the wellness industry? Our client, a leader in functional medicine, chiropractic care, and nutrition, is seeking an enthusiastic Medical Virtual Assistant If you've worked in wellness centers or in a similar account, this role could be ideal for you.

Duties & Responsibilities:

Ensure patients, customers, vendors, etc. receive excellent service in a pleasant environment.Provide timely and professional responses to all correspondence, questions and/or concerns whether in person, over the phone, fax or online messaging with exceptional etiquette.Answering multiple phone lines, confirming appointment times.Manage office schedule and flow: new and established patient appointments, meetings, events, etc.Follow HIPAA rules and regulations regarding patient confidentiality.Assist doctors with patients: guiding them to treatment rooms, helping them onto/off treatment table, placing patients on/off therapy as needed, and give new patients office tours.Marketing: social media, create marketing materials, assist with promoting business, event planning and generating new clients.Define and execute the marketing and communication activities according to our marketing plan.Patient education: properly explain forms and any associated fee schedules to new patients.Verify that all new patient forms have been properly completed according to office policy.Efficient data entry of patient information into EHR software system which includes organizing and scanning or importing all patient documentation into patient file.Collect payments, audit patient accounts and prepare monthly statements.General clerical duties including but not limited to: Processing incoming and preparing outgoing mail, checking email, filing, faxing, copies, etc., as well as ordering office supplies as needed.Qualifications:At least 2 years virtual assistance experience.Proficient knowledge of general office equipment: phones, computers, Microsoft and Google products.Strive to provide outstanding customer service.Devoted team member with a positive attitude and professional, yet vibrant demeanor.Ability to prioritize tasks, and multi-task in a fast-paced, high volume environment while maintaining poise and grace.Well-organized, detail-oriented, with great follow-up skillsDedicated to promoting and educating others on the benefits of natural healthcare.Always a positive, team-oriented attitude, consistent follow-through and openness to feedback.Superior communication skills, both verbal and written.Takes a proactive and diplomatic approach to resolving situations or conflict.Ability to work with and maintain confidential material.Able to learn new software programs quickly and easily; computer savvy

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