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Non-voice Back Office Associate

2 months ago

Cebu, Philippines OfficePartners, 360 Inc. Full time

Job Summary:


The Back-office Support Associate is responsible for analyzing and responding to email inquiries from users, addressing consumer concerns, and resolving issues related to cashback discrepancies and missing rewards.

Key Responsibilities:

Analyze and respond to email inquiries from users with prompt, clear, and effective communication.Review systems and consumer accounts to identify and resolve discrepancies related to cashback or missing rewards.Troubleshoot and resolve consumer issues by investigating the root cause and ensuring accurate solutions.Manage workflows involving investigation, troubleshooting, and user education to ensure smooth case handling.Segment workflows into smaller, efficient tasks to improve service delivery and meet consumer needs.Advocate for consumers by understanding their challenges and working to provide a seamless experience.Qualifications:At least Highschool GraduateGood communication skills, both written and verbal.Ability to work efficiently and manage multiple tasks in a fast-paced environment.Strong attention to detail and a customer-focused mindset.