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Associate Vice President
1 month ago
At BEST CAREERS AND OPPORTUNITIES, we are seeking an experienced Associate Vice President to lead our Healthcare Services team.
Key Responsibilities:- Deliver exceptional customer service in liaison with Process Heads to meet customer expectations and targets.
- Develop and implement strategies to ensure customer satisfaction and retention.
- Monitor project progress, identify and mitigate risks, and adjust strategies as needed.
- Plan and strategize Transformation Initiatives to meet customer expectations.
- Manage Account EBITDA and P&L Margins.
- Knowledge of principles and processes for providing best-in-class customer support services.
- Exceptional leadership and mentorship abilities.
- Knowledge of managing Healthcare Operations both Voice and Non-Voice channels.
- 12+ years' experience in Customer Service domain within minimum 5-6 years in Healthcare Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.
- Superior communication (oral, written), presentation, and interpersonal skills.
- Effective client management.
- Excellent decision-making skills.
- Experienced in setting goals and driving objectives.
- Demonstrated ability to develop and implement process enhancements including technology and performance.