Associate Vice President

2 days ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Associate Vice President

At BEST CAREERS AND OPPORTUNITIES, we are seeking an experienced Associate Vice President to lead our Healthcare Services team.

Key Responsibilities:
  • Deliver exceptional customer service in liaison with Process Heads to meet customer expectations and targets.
  • Develop and implement strategies to ensure customer satisfaction and retention.
  • Monitor project progress, identify and mitigate risks, and adjust strategies as needed.
  • Plan and strategize Transformation Initiatives to meet customer expectations.
  • Manage Account EBITDA and P&L Margins.
Desirable Skills:
  • Knowledge of principles and processes for providing best-in-class customer support services.
  • Exceptional leadership and mentorship abilities.
  • Knowledge of managing Healthcare Operations both Voice and Non-Voice channels.
  • 12+ years' experience in Customer Service domain within minimum 5-6 years in Healthcare Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.
  • Superior communication (oral, written), presentation, and interpersonal skills.
  • Effective client management.
  • Excellent decision-making skills.
  • Experienced in setting goals and driving objectives.
  • Demonstrated ability to develop and implement process enhancements including technology and performance.


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