Associate Vice President

LOCATION: CEBU CITY
JOB TITLE: ASSOCIATE VICE PRESIDENT - HEALTHCARE

Roles & Responsibilities
- Delivery towards customer in liaison with Process Head
- Meeting customer expectations and targets in terms of Contractual obligations.
- Productivity /efficiency metrics proposals, implementation and follow-up
- Administrative aspects including reporting, business reviews etc.
- Development & implementation of strategies to ensure customer satisfaction & retention
- Monitor project progress, identify and mitigate risks, and adjust strategies as needed
- Plan & strategize Transformation Initiatives to meet customer expectations.
- Managing Account EBITDA and P&L Margins.

Desirable Skills
- Knowledge of principles and processes for providing best in class customer support services
- Should have exceptional leadership and mentorship abilities.
- Knowledge of managing Healthcare Operations both Voice and Non-Voice channels
- 12+ years’ experience in Customer Service domain within minimum 5-6 years in Healthcare Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.
- Superior communication (oral, written), presentation, and interpersonal skills
- Effective client management
- Excellent decision-making skills.
- Experienced in setting goals and driving objectives
- Demonstrated ability to develop and implement process enhancements including technology and performance.