Benefits Administration Services Associate III

2 weeks ago

Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

Through our dedicated team members, Conduent provides essential services and solutions for top companies and numerous governments - delivering outstanding results for our clients and the people they serve. This is a chance for you to grow, make an impact, and be part of a workplace that appreciates individuality every single day.

Position Overview:

  • Executes business support or technical tasks, utilizing data organization and coordination abilities.
  • Completes assignments following established procedures.
  • In certain areas, requires vocational training, certifications, licenses, or equivalent experience.

General Requirements

  • Demonstrates advanced skills in analyzing and executing operational processes.
  • Maintains relevant licenses, training, and certifications.
  • Applies expertise and skills to fulfill assigned tasks.
  • Operates within existing procedures and norms.
  • Determines the appropriate approach for new tasks.
  • Works with minimal supervision.

Specialized Knowledge

  • Proficient in a variety of processes, procedures, and systems.

Business Acumen

  • Contributes to accomplishing company objectives by fostering teamwork and collaboration.

Impactfulness

  • Influences a team through quality service delivery and sharing valuable information.
  • Uses discretion to refine work practices and processes for better outcomes and efficiency.

Leadership Skills

  • May offer guidance to less experienced team members.

Problem-Solving Abilities

  • Capable of self-directed problem solving.
  • Evaluates issues and solutions to ensure the best results for clients and end-users.

Interpersonal Abilities

  • Effectively exchanges information and ideas.

Roles and Responsibilities

  • Enhances participant decision-making by explaining plan details.
  • Addresses participant inquiries, including phone and online communications.
  • Handles customer transactions with limited oversight.
  • Meets deadlines and accuracy requirements.
  • Records calls with thorough notes in the case management system.
  • Ensures timely callbacks and escalates issues when necessary.
  • Adheres to call center metrics and standards as per established protocols.
  • Supports junior staff by addressing queries and handling escalated calls with guidance.
  • Advocates for participants to coordinate benefits and services with external providers.
  • Provides guidance on completing participant forms.
  • Performs additional duties as assigned.
  • Follows all policies and guidelines.

Conduent is an equal opportunity employer, considering applicants for all positions without discrimination based on various factors. Individuals with disabilities requiring accommodations to apply for roles at Conduent can request support through the provided channels. Due to our commitment to health and safety, US applicants are required to disclose their vaccination status where necessary.

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