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Trainer III

2 months ago


Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.
  • Completes a variety of atypical assignments.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Establishes the appropriate approach for new assignments.
  • Works with a limited degree of supervision.

Functional Knowledge

  • Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

  • Helps teams to integrate and work together to support the achievement of company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.
  • Uses discretion to modify work practices and processes to achieve results or improve efficiency.

Leadership

  • Provides guidance to junior team members.

Problem Solving

  • Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

  • Clearly and effectively communicates information and ideas.

Responsibility Statements

  • Conducts employee training classes on the features and operation of products and technology, client tools and processes.
  • Organizes the training content in a clear sequence for delivery.
  • Works with subject matter experts to keep content current and effective.
  • Reviews and prepares training resources and materials to deliver classes.
  • Collects training feedback from participants.
  • Participates in "train the trainers" sessions, to be prepared to deliver content.
  • Conducts "train the trainers" sessions.
  • Analyzes, produces, and distributes training reports.
  • Performs other duties as assigned.
  • Complies with all policies and standards.