Desktop Support

1 week ago


Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

Responsibilities


• Technical Support/Service helpdesk/IT Helpdesk experience with the US, EMEA, and Australia clients/Customers
• Desktop operating system maintenance, troubleshooting, and diagnosis in domain environment.


• Desktop network connectivity troubleshooting.


• Win10 Application installation and support. Office applications


• Knowledge and Understanding of Active Directory


• Microsoft 365 Apps Installation, Configuration and Troubleshooting Capabilities Skills


• Effective interpersonal skills and relationship-building skills


• Strong written and oral communication skills (Must have)


• Strong analytical and problem-solving abilities, with keen attention to detail


• Must be a team player but should also understand the importance of individual contributions


• Self-motivated and directed, able to effectively prioritize and execute tasks in a high pressure environment


• Must be flexible to work any shift in a 24/7 operation including night shifts


• Candidate should be open for transfer to another location or office if the job requires so or in the interest of the business requirements


• The work location will be decided by the Organization depending upon the business requirement
• Candidate should be amendable to work from office

Benefits:


• 13th Month pay


• Night Shift Differential: 10% of Regular Hourly Rate - For each hour work performed between 10:00 pm – 6:00 am, PH Time


• Regular Holiday: 200% of Regular Daily Wage Rate Special Holiday: 130% of Regular Daily Wage Rate


• SSS, PHil health, HDMF (Govt mandated benefits)


• Performance Review Annual


• HMO on Day 1


• Life Insurance Benefit


• Pet Insurance Benefit


• Discounted Meals


• Car Shuttle


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