![Marine Benefits Inc.](https://media.trabajo.org/img/noimg.jpg)
Client Service Assistant
3 weeks ago
About us
Marine Benefits Inc. is a company providing medical insurance services to owners, seafarers and their families. It was established in 2007 with the sole purpose of developing truly global insurance solutions for international seafarers and their related families. We provide seafarers and their dependents with social benefits such as medical, disability and life insurance. This is the perfect career move for someone who is looking for a friendly working environment, competitive benefits, and a fulfilling role. These few things that are up for grabs should you join our team.
Qualifications & experience
Bachelor's / College Degree in Business Administration, Management, Marketing, Advertising or equivalent.2-3-year work experience in a comparable, professional services environment and client service experience.Ability to handle multiple responsibilities.Ability to effectively work as a member of a diverse team.Proficient in Microsoft Office programs, especially Excel.Self-starter, organised, detailed-oriented, and accurate.Strong problem-solving skills.Strong communication / interpersonal skills (written and oral) Tasks & responsibilitiesDaily census updates including addition / deletion of members, updating crew vessel assignments, client and manning transfers.Monthly/quarterly/yearly Invoice details preparation.Presentation of Medical plan during Pre-Departure Orientation Seminars (PDOS) to clients.Provide updated census list to local partner providers for issuance of membership cards and records.Provide assistance on client issues and ensure that reported complaints are resolved.Escalate issues as needed and work with support teams to increase customer satisfaction.-
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