Client Service Manager

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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

The Role

We are looking for aClient Services Managerto join our team based in the Philippines.

As aClient Services Manageryou will:

• Serve as the internal sales point of contact for designated key and/or strategic accounts within the region
• Key enabler of GF's account management and customer care process
• Responsible for ensuring the overall positive customer experience and managing the delta between customer expectations and GF performance
• Perform Client Service and Control Tower function to ensure overall customer service meets and exceeds the acceptable standards of the clients
• Support CSM to drive operation excellence and improve productivity with the aims to support CRM to increase wallet share from clients in Asia
• Work with Account owner to oversee local contract preparation & deal negotiations, ensure compliance to company standards

Qualifications

Knowledge/Experience

• 5+ years' of relevant working experience in development and client relationship building within the Freight Forwarding industry
• Strong analytical skills and ability to work with and manipulate large volumes of data
• Good in Microsoft Excel, Powerpoint, CW1, Salesforce and relevant IT solutions
• Experience in Control Tower and Client Service set up across multiple countries (preferred)
• Experience in Customer Service and Key Account Management across multiple countries is a plus
• Must be results-orientated with a strong customer orientation and ability to operate effectively at many levels within the organization in a virtual environment
• Proven ability to handle key and complex customers

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Philippines and be prepared to undertake pre-employment checks including a criminal history check and medical.

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

The Role

We are looking for aClient Services Managerto join our team based in the Philippines.

As aClient Services Manageryou will:

• Serve as the internal sales point of contact for designated key and/or strategic accounts within the region
• Key enabler of GF's account management and customer care process
• Responsible for ensuring the overall positive customer experience and managing the delta between customer expectations and GF performance
• Perform Client Service and Control Tower function to ensure overall customer service meets and exceeds the acceptable standards of the clients
• Support CSM to drive operation excellence and improve productivity with the aims to support CRM to increase wallet share from clients in Asia
• Work with Account owner to oversee local contract preparation & deal negotiations, ensure compliance to company standards

Qualifications

Knowledge/Experience

• 5+ years' of relevant working experience in development and client relationship building within the Freight Forwarding industry
• Strong analytical skills and ability to work with and manipulate large volumes of data
• Good in Microsoft Excel, Powerpoint, CW1, Salesforce and relevant IT solutions
• Experience in Control Tower and Client Service set up across multiple countries (preferred)
• Experience in Customer Service and Key Account Management across multiple countries is a plus
• Must be results-orientated with a strong customer orientation and ability to operate effectively at many levels within the organization in a virtual environment
• Proven ability to handle key and complex customers

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Philippines and be prepared to undertake pre-employment checks including a criminal history check and medical.

We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.

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