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Quality Analyst

4 months ago

Cavite City, Calabarzon, Philippines TaskUs Full time

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.


What We Offer:
TaskUs provides world-class benefit packages with competitive industry salaries to all its employees.

With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture.

We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today


What does a Quality Analyst do? Think of yourself as the go-to person for Teammates and clients that helps analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, and processes.


Imagine yourself going to work with one goal in mind: to ensure that Teammates maintain their Ridiculously Good quality of work and comply with our Ridiculously Amazing processes.

Your main tasks center on being the first level of escalation in fixing problems and ensuring that clients' complaints are resolved in a timely manner and avoided in the future.


As a Quality Analyst, you will:

  • Prepare weekly and monthly reports on the quality of Teammates' performance;
  • Identify potential quality issues per a defined process and escalate ongoing quality issues to management;
  • Verify implemented solutions or fixes to ongoing quality issues;
  • Hold regular calibration sessions with your assigned teams, which include conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders; and
  • Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients.
Do you have what it takes to become a Quality Analyst?

Requirements:

  • Knowledge of customer service practices within and/or beyond the BPO space.
  • Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related.
  • Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications.
  • Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies.
  • Background in conducting research and analytics, backed by advanced computer proficiency.
  • Experience in mediation and conflict resolution techniques.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

How

We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.

Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

We invite you to explore all TaskUs career opportunities and apply through the provided URL