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back office support csr role

2 months ago

Manila, National Capital Region, Philippines ProbeGroup Philippines, Inc. Full time

About the role

We seek a dedicated and customer-focused Back Office Support Non-Voice CSR to join our ProbeGroup Philippines, Inc. team in Makati City. In this full-time role, you will play a vital part in providing excellent customer service and support to our retail clients. This position offers a flexible and collaborative work environment with opportunities for growth and development within the company.

What you'll be doing

Provide high-quality administrative and back-office support to our retail account teamsHandle a variety of customer inquiries and requests via email, chat, and other non-voice channelsAssist with data entry, file management, and other administrative tasks as neededCollaborate with cross-functional teams to ensure efficient and effective customer service deliveryContinuously seek to improve processes and identify opportunities to enhance the customer experienceWhat we're looking for6 months or more experience in a customer service or administrative role, preferably in a call centre or retail environmentStrong communication and interpersonal skills, with the ability to effectively interact with customers and colleaguesExcellent problem-solving and critical thinking skills to handle a variety of customer inquiriesProficient in using Microsoft Office applications and other relevant software toolsAbility to work in a fast-paced, dynamic environment and adapt to changing prioritiesA commitment to providing exceptional customer service and a desire to contribute to the team's successWhat we offer

At ProbeGroup Philippines, Inc., we are committed to creating a positive and supportive work environment for our employees. We offer a range of benefits, including:Competitive salary and performance-based bonusesOpportunities for career growth and developmentComprehensive health insurance coverageGenerous paid time off and holiday leaveEmployee wellness and team-building activities About us

ProbeGroup Philippines, Inc. is a leading provider of customer service solutions, specializing in call centre operations and back-office support. With a strong focus on innovation and excellence, we strive to deliver exceptional service to our clients and create a dynamic and rewarding work environment for our employees.

If you are passionate about customer service and eager to join a growing and dynamic company, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding career with ProbeGroup Philippines, Inc.