EUC Support Engineer
4 weeks ago
We're seeking an EUC Support Engineer to provide world-class IT support across our business, ensuring employees get the most out of their technology with minimal disruption and downtime.
In this role, you'll respond to and resolve service requests, assist with installation, configuration, and maintenance of IT equipment and software, create documentation and self-help guides, and manage IT assets.
We're looking for a candidate with proven experience in 1st and 2nd line support roles, strong knowledge of Windows operating systems and Microsoft Office Suite, and basic understanding of networking concepts.
Other requirements include experience with Microsoft 365 administration and IT asset management platforms, familiarity with Power Platform and automation tools, and relevant technical certifications.
We're looking for a clear communicator with a customer-focused and professional approach, able to work as part of a team and autonomously, and skilled in identifying opportunities and implementing improvements.
Our passion is to help people succeed, and we believe our people are our main competitive advantage.
Key responsibilities:
- Provide world-class IT support across the business
- Respond to and resolve service requests
- Assist with installation, configuration, and maintenance of IT equipment and software
- Create documentation and self-help guides
- Manage IT assets
Requirements:
- Proven experience in 1st and 2nd line support roles
- Strong knowledge of Windows operating systems and Microsoft Office Suite
- Basic understanding of networking concepts
- Experience with Microsoft 365 administration and IT asset management platforms
- Familiarity with Power Platform and automation tools
- Relevant technical certifications
Desirable skills:
- Clear communicator with a customer-focused and professional approach
- Ability to work as part of a team and autonomously
- Skilled in identifying opportunities and implementing improvements
We offer a dynamic and successful IT team environment, with a global financial institution backing. Our goal is to help people succeed, and we believe our people are our main competitive advantage.
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