Virtual Medical Representative

7 days ago


Manila, National Capital Region, Philippines Cuervo Far East, Inc. Full time

Virtual Engagement Specialist needed to conduct virtual detailing, send invites, and engage with healthcare professionals through various platforms.

Key Responsibilities:

  • Conduct virtual detailing via Veeva Engage and MS Teams, or based on HCP preference.
  • Send invites to virtual meetings and bulletins using Veeva Approved Email.
  • Send pre-approved key messages to HCPs using SMS, Viber or Whatsapp.
  • Utilize phone calls/tele-detailing to support other engagement platforms.
  • Prioritize video calls and phone calls as engagement platform.
  • Direct HCPs to access Embers of Hope website.
  • No face-to-face engagements with HCPs.

Content Creation and Sharing:

  • Send Takeda pre-approved emails.
  • Utilize marketing tools and detail aid for broadening HCP engagement.
  • Tailor communication and content based on HCP's specialty and interests.

Data and Analytics:

  • Monitor and analyze engagement metrics to optimize future interactions.
  • Provide feedback and insights based on HCP interactions to improve strategies.
  • Track adoption level of the HCP.

Training and Development:

  • Participate in training sessions for product knowledge and strategies.
  • Share best practices and insights with the team to enhance collective performance.

Collaboration:

  • Work closely with marketing, sales and Comex to align virtual engagement strategies.
  • Work closely with third-party vendors for program support.
  • Collaborate with IT and digital support teams for seamless virtual detailing.
  • Engage in cross-functional team projects to support broader commercial goals.

Enhanced Expectations:

  • Timely completion of tasks related to COMEX/BU activities.
  • Ensure high-quality outcomes in all assigned tasks.
  • Ensure that all engagements are reported in Charm.

HCP Engagement:

  • Engage minimum of 40 HCPs per day through Video and phone calls.
  • Deliver a total of 801 Video calls and Phone calls per month.
  • Ensure Class B HCPs are engaged 3X a month and Class D at 2X a month.

Target Customers:

  • HCPs with consent.
  • HCPs identified as Class B and Class D.
  • Newly added HCP with consent.

Lead Conversion:

  • Develop at least 35% of the target HCPs to prescribe at least once.


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