Virtual Medical Representative
7 days ago
Virtual Engagement Specialist needed to conduct virtual detailing, send invites, and engage with healthcare professionals through various platforms.
Key Responsibilities:
- Conduct virtual detailing via Veeva Engage and MS Teams, or based on HCP preference.
- Send invites to virtual meetings and bulletins using Veeva Approved Email.
- Send pre-approved key messages to HCPs using SMS, Viber or Whatsapp.
- Utilize phone calls/tele-detailing to support other engagement platforms.
- Prioritize video calls and phone calls as engagement platform.
- Direct HCPs to access Embers of Hope website.
- No face-to-face engagements with HCPs.
Content Creation and Sharing:
- Send Takeda pre-approved emails.
- Utilize marketing tools and detail aid for broadening HCP engagement.
- Tailor communication and content based on HCP's specialty and interests.
Data and Analytics:
- Monitor and analyze engagement metrics to optimize future interactions.
- Provide feedback and insights based on HCP interactions to improve strategies.
- Track adoption level of the HCP.
Training and Development:
- Participate in training sessions for product knowledge and strategies.
- Share best practices and insights with the team to enhance collective performance.
Collaboration:
- Work closely with marketing, sales and Comex to align virtual engagement strategies.
- Work closely with third-party vendors for program support.
- Collaborate with IT and digital support teams for seamless virtual detailing.
- Engage in cross-functional team projects to support broader commercial goals.
Enhanced Expectations:
- Timely completion of tasks related to COMEX/BU activities.
- Ensure high-quality outcomes in all assigned tasks.
- Ensure that all engagements are reported in Charm.
HCP Engagement:
- Engage minimum of 40 HCPs per day through Video and phone calls.
- Deliver a total of 801 Video calls and Phone calls per month.
- Ensure Class B HCPs are engaged 3X a month and Class D at 2X a month.
Target Customers:
- HCPs with consent.
- HCPs identified as Class B and Class D.
- Newly added HCP with consent.
Lead Conversion:
- Develop at least 35% of the target HCPs to prescribe at least once.
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