E-Commerce Application Support Analyst

2 weeks ago


Manila, National Capital Region, Philippines INCEPTIGON INFORMATION TECHNOLOGY SERVICES Full time

ROLE:

ECOMMERCE APPLICATION SUPPORT ANALYST

RESPONSIBILITIES:

  • 2nd level systems support and problem resolution in accordance with SLAs to ensure system availability.
  • Monitor and ensure the operation of critical eCommerce and Digital IT systems.
  • Escalation of resolution to next-level support or third party.
  • Liaising with users to obtain specific details about a problem or request.
  • Call administration - Maintain an up-to-date status of a logged issue/request.
  • Daily checks and data reprocessing when errors occur.
  • Liaise with the Test Team to ensure continuous improvement of test scripts to minimise support issues.
  • Work with and train users to leverage SRG systems to meet business objectives.
  • Identify and resolve web content and functional issues.
  • Liaise with the developers and vendors to resolve more complex issues.,

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