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Client Onboarding Coordinator
3 months ago
Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.
At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we're committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.
At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.
If this is a journey you'd like to embark on, keep reading
In the Client Onboarding Coordinator role, you'd be responsible for driving the success of our customers through using the StoreHub platform effectively and maximizing on our robust features to guarantee they get the most value.
You don't need to be an expert or know everything about our industry. But the work is challenging, fast-paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
What you will do:
Work with merchants to drive revenue and ensure operational excellence in their businessEducate merchants on StoreHub features, promotional campaigns, and market insightsBuild long-lasting relationships and trust with merchants to understand more about their business and their key success factorsNegotiate deals with merchants and work with the marketing team to develop matching initiatives to boost revenueManage multiple projects at a time, delivering outcomes according to deadlines, while ensuring excellent quality standards are metBe the focal point for merchant inquiries and take ownership of their requests/issues by working with different departments i.e. customer care, onboarding, and product to ensure satisfaction and merchant retentionShare challenges and ideas openly to ensure that the team is up to date-and constantly improving performance What you'll need to have:Experience of 1 to 3 years in roles related to Key Account, Merchandising, Retail Business, Business DevelopmentA BIG passion for helping small businessesLots of self-drive with the motivation and desire to succeedTenacity to develop ideas independently and thrive in a fast-paced startup environmentStrong conversational and rapport-building skillsLogical thinking and strong problem-solving skillsAbility to interact with a broad set of businesses and stakeholders while presenting both over the phone and in personKnowledge using G-suite and basic Excel What makes working at StoreHub awesome (and refreshing):Our people - for real Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaboratorsCulture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at homeData availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutionsEmbracing Feedback: Courage and Growth. At StoreHub, we highly value the courage to give and receive feedback as an integral part of personal and professional growth. We believe in correcting, teaching, and embracing new ideas fearlessly, holding ourselves and our teammates to high standards to achieve our full potential. Failure is not a setback but an opportunity to learn and grow, and we never shy away from pushing ourselves to be our bestIt's the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There's no reward for long hours with poor results and there's no penalty for going home on time when you're producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person's contribution. Instead, our model works best for people who highly value teammates who deliver consistent excellenceCADCHI. Co-created values, a compass to achieve our mission: Communication, Authenticity, Discernment, Courage, Hunger, ImpactAt StoreHub, we don't just offer a job, we offer an experience. In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:
Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that mattersRobust employee engagement framework with different activities every month to help you connect and build relationships with amazing Hubbers from other departmentsReflection and feedback culture, with monthly one-on-ones with your coach to help you grow and receive in-depth individual feedbackCareer progression map to help you build your own path within your team, with both expert and coach tracks, as well as internal movement opportunities to other departmentsWe do have all the other cool perks too:
Free Parking - no more roadside headachesMedical and Dental Outpatient Visits + Medical InsuranceApple MacBooks for everyone to help you do your best workWe are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, marital status, veteran status, or disability status.