Client Care Coordinator Specialist

2 hours ago

Manila, National Capital Region, Philippines Addmore Outsourcing Inc. Full time
Job Title: Client Care Coordinator

We are seeking a dedicated and empathetic Client Care Coordinator to join our team at Addmore Outsourcing Inc. as a remote worker. Your primary responsibilities will include managing client communications, coordinating services, and ensuring client satisfaction through prompt inquiry responses and effective issue resolution.

Key Responsibilities:
  • Guide new clients through the onboarding process, ensuring a seamless and efficient transition. Provide clients with all necessary information and resources to get started.
  • Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner. Maintain regular communication to ensure client satisfaction.
  • Coordinate with internal teams to ensure that client needs and requests are addressed promptly. Facilitate communication between clients and various departments to streamline service delivery.
  • Handle and resolve client issues or complaints effectively. Investigate problems, provide solutions, and follow up to ensure that issues are resolved to the client's satisfaction.
  • Maintain accurate and up-to-date client records, including contact information, service history, and interactions. Ensure all documentation is securely stored and compliant with privacy regulations.
  • Monitor and evaluate the quality of services provided to clients. Collect feedback and conduct satisfaction surveys to identify areas for improvement and implement necessary changes.
  • Perform administrative tasks such as scheduling appointments, preparing reports, and managing client-related documentation. Ensure that all administrative processes are efficient and effective.
  • Develop and maintain strong relationships with clients. Identify opportunities to enhance client engagement and promote additional services or products that may benefit the client.
  • Provide training and support to clients on the use of products or services as needed. Stay informed about industry trends and updates to offer clients the most relevant and current information.
  • Ensure that all client interactions and activities comply with company policies, industry standards, and legal regulations. Maintain confidentiality and handle sensitive information with discretion.
Qualifications:
  • Degree in business administration, healthcare management, or a related field is preferred.
  • Previous experience in client care, customer service, or a similar role.
  • Excellent communication and interpersonal skills with a professional and approachable demeanor.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
  • Proficiency in using customer relationship management (CRM) software and other relevant office applications.
  • Ability to handle sensitive information with confidentiality and adhere to privacy regulations.
  • Strong problem-solving skills with a proactive approach to resolving issues.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Flexibility to work various shifts or hours as needed.

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