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Digital Functional Support Analyst

2 months ago

Manila, National Capital Region, Philippines REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. Full time

Job Description

The Digital Functional Support Analyst will work with RX Global Technology to configure our in-house global registration platform (Mercury). You will play a key role in the global rollout of one of our most complex digital products. You will translate the requirements from the registration brief into the eCommerce platform (Magento) using front-end UI and backend Magento. You will build strong relationships with the Functional Coordinators to understand business requirements and timescales, and you will be required to understand the end-to-end registration process from pre-registration through to on-site at show. You will have a high attention to detail and a passion for delivering high quality work.

Accountabilities

Responsible for functional setup and configuration of the RX global in-house online registration platform (Mercury)Take the registration requirements and translate these into our eCommerce platform (Magento) using our front-end UI and some manual manipulation of MagentoResponsible for ensuring the configuration and registration forms are accurate and error freeTrouble shoot and identify configuration issues and recommend improvements to ways of working and processesSafely implement mid-registration changes to production forms, requested by our Business Units to rapidly respond to market needsUnderstand the complex RX product architecture and the end-to-end processes, and the impact of these on Mercury registrationSuggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teamsBuild strong relationships with the Functional Coordinators (who are responsible for liaising with the global business units to gather requirements and project manage the end-to-end setup of registration) Essential Skills and ExperienceExperience of eCommerce system configuration (Magento, Shopify or similar)High attention to detailExperience of quality testing system configurationWeb skills (HTML, CSS)Content Management System exposureLogical thinking with a problem-solving mindsetTroubleshooting technical issues PreferredExperience working with agile product development teamsExperience working with a multi-cultural organization across time zone and country boundariesExcellent verbal and written communications skills in business EnglishExperience working with the software development lifecycleBasic Web Skills (HTML, CSS, JavaScript), CMS exposure (e.g. Adobe Experience Manager) a plus but not requiredEffective communication of complex technical information Other requirementsMust possess at least a Bachelor's/College Degree, any field1 year of working experience in a related field