Specialist, Content Analyst
13 hours ago
The Web Content Analyst is responsible for testing and implementing customer-facing servicing website initiatives, ensuring content and functional accuracy on digital platforms.
The Web Content Analyst is a key contributor to the Company's mortgage servicing business, reporting to the Sr Manager, Digital Communications & Web. This role is responsible for content and functional testing on our suite of digital platforms, including MortgageQuestions.com, OnityMortgage.com, Reverse.MortgageQuestions.com, MyReverseAccount.com, Servicing Digital and Servicing Digital iOS and Android mobile apps.
Key Responsibilities:
- Manage content requests and changes, obtaining necessary approvals and coordinating changes with vendors or through our Content Management systems.
- Conduct an annual content review of existing website content, Frequently Asked Questions, phone numbers and addresses, terms and conditions, license information and other important web content.
- Manage and maintain a library of branded content, including logos, phone numbers and targeted messaging displayed on the website.
- Assist with setting up web specifications for new clients, including logos, phone numbers, custom messages and obtaining client approvals before boarding.
- Assist with testing marketing banners, custom branded messages, and other client-requests in any of our websites or authenticated portals.
- Help manage and maintain a promotional calendar to update website messages, including home page content, dashboard and mobile app content, website user surveys, seasonal or emergency content.
- Build out content pages for the website where needed, expanding FAQs and homeowner assistance content, building out brand-specific content and leveraging new customization and content features on the website.
- Support QA and testing efforts as required.
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